Our Customer Core team sits within Banking and Financial Services' Data, Digital and Delivery Enablement division and is responsible for managing core customer identities, profiles and registry services as the trusted source of customer data. We are also driving the development of AI-powered capabilities and next-generation customer data platforms that enhance how we work and how we serve our clients.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

As a Senior Business Analyst, you will play a key role in identifying, designing and delivering AI-powered solutions that improve operational efficiency, enhance data quality and elevate customer and employee experiences. Working closely with product, engineering, risk and business stakeholders, you will translate business needs into clear requirements, support the delivery of intelligent solutions, and help ensure AI capabilities are implemented responsibly within a regulated environment.

What you offer

- 7+ years' experience as a Business Analyst within financial services, financial technology, data platforms or similarly complex environments
- Practical experience working with AI-powered solutions, workflow automation, chatbots, virtual assistants or machine learning-enabled products, with a strong interest in emerging technologies and continuous learning




- Experience working with customer relationship management platforms and the ability to translate business requirements into effective technology solutions
- Strong analytical and problem-solving skills, including experience using SQL, understanding system integrations and identifying opportunities to improve processes through automation and data-driven solutions
- Excellent communication, stakeholder management and collaboration skills, with experience working in Agile environments and the ability to explain complex concepts in clear, business-friendly language while managing ambiguity and change effectively

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

- 1 wellbeing leave day per year
- Up to 5 additional service bonus leave days per year
- Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work,



and 6 weeks’ paid leave for non-primary caregivers
- 2 days of paid volunteer leave and donation matching
- Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
- Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
- Access to a wide range of salary packaging options
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Hybrid and versatile working arrangements, dependent on role
- Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.

📌 Senior Business Analyst (Sydney)
🏢 Macquarie Group
📍 Sydney