The Retail Supervisor will play an important role in overseeing the daily operations of our Broome store, supervising retail staff and ensuring the consistent delivery of excellent customer service.
This position requires someone who is confident working independently, capable of taking responsibility for daily store operations and experienced in supporting and supervising a retail team.
- Supervise, support and coordinate retail staff during daily store operations.
- Open and close the store, ensuring appropriate security procedures are followed.
- Allocate daily tasks, coordinate staff coverage and assist with preparing rosters.
- Train, coach and mentor employees in customer service, product knowledge and sales techniques.
- Monitor staff performance and provide constructive feedback.
- Handle customer enquiries, complaints, refunds and exchanges.
- Oversee daily sales transactions, cash handling and end-of-day procedures.
- Monitor stock levels and coordinate replenishment and stock transfers between stores.
- Receive, check and record incoming stock and deliveries.
- Conduct regular stocktakes and maintain accurate inventory records.
- Oversee jewellery presentation, visual merchandising and promotional displays.
- Maintain accurate product pricing and labelling.
- Ensure store presentation, cleanliness and workplace safety standards are maintained.
- Ensure staff comply with company policies and relevant retail procedures.
- Take responsibility for the smooth daily operation of the store when senior management is not present