Client Advisor / Receptionist

Hearing Med Audiology | Flagstone, QLD | Immediate start

- Pay: $30 - $34 per hour + super
- Work type: Permanent Full-time or Part-time
- Location: Flagstone, QLD

About the role

Hearing Med Audiology is an independent, family-owned audiology practice opening at Flagstone Central. We're looking for a cheerful, caring person with a sharp eye for detail to be the first friendly face and voice for our patients of all ages, from children to seniors.

As our Client Advisor, you'll work closely with our Audiologist and look after the front desk on your own when they're off-site. You will ensure every patient feels welcome and well cared for, from their first call to their ongoing care, and play a real part in helping people hear, connect and live better every day.

Clinic hours

- Monday to Friday, 9am - 5pm
- Full-time: 5 days (38 hours)
- Part time: 3 days (22.8 hours) or 2 days (15.2 hours)
- Immediate Start

Key responsibilities

- Welcome patients and provide friendly, professional service in person and on the phone
- Answer calls and emails, and book and manage appointments, recalls and reminders
- Run the front desk independently when the Audiologist is off-site, including opening and closing the clinic
- Take payments and assist with HICAPS, Medicare and hearing service claims (training provided)
- Maintain accurate, confidential patient records
- Assist with stock management and coordinate hearing aid orders and collections
- Support the Audiologist with day-to-day admin tasks
- Visit local GP clinics, retirement villages,



aged care facilities and allied health practices to build referral relationships, and represent Hearing Med at local business meetings, expos and allied health events
- Be the go-to contact for patients, suppliers and other healthcare providers
- Help set up front-desk systems and procedures for our new clinic
- Ensure the reception and waiting area are always tidy, organised and welcoming

About you

- Experience in medical, allied health, reception, administration or customer service
- Excellent communication and interpersonal skills
- Warm, patient and empathetic, especially with elderly patients
- Organised, detail-focused and confident working on your own
- Good computer and data-entry skills and willingness to learn new software
- Able to prioritise your workload and stay calm under pressure
- Keen to learn about hearing aids and basic device support
- Confident representing the clinic to health professionals, with a current driver’s licence and your own car
- Medicare or HICAPS experience is an advantage, but full training is provided
- Willing to obtain a Blue Card and police check

Perks of the role

Work at Flagstone Central, with cafes, shops and free parking right on your doorstep. Be part of a family-owned allied health practice where your ideas genuinely count and help shape how a new clinic runs from day one. Free hearing checks for you and your immediate family (partners, children, and parents).

If you're a quick learner with a positive, can-do attitude who enjoys working in a small team, we'd love to hear from you.

How to apply

Send your cover letter and resume.

Work Location: In person

📌 Client Advisor / Receptionist (Flagstone)
🏢 Hearing Med
📍 Flagstone