Are you a confident communicator who enjoys helping people, building relationships and delivering outstanding customer service? We'd love to hear from you

MATelec Australia is looking for a friendly, organised and enthusiastic Customer Care Representative to join our team in Shepparton.

We're looking for someone who enjoys speaking with customers, communicates clearly and professionally, and takes pride in providing a positive customer experience.

Previous experience in administration or customer service would be highly regarded, but we're equally interested in finding someone with the right attitude, excellent communication skills and a willingness to learn.

About the Role

As a Customer Care Representative, you'll be an important part of our business, supporting our customers and working closely with internal teams to ensure enquiries, orders and requests are managed efficiently.

Your day-to-day responsibilities will include:

- Responding to customer enquiries via phone and email in a friendly, professional and timely manner.
- Processing customer orders accurately and efficiently.
- Keeping customers informed about orders, deliveries and any changes or delays.
- Building positive relationships with customers and internal team members.
- Assisting with freight enquiries, returns, credits and general customer requests.
- Managing customer information, shared inboxes and administrative tasks.
- Working collaboratively with other departments to resolve enquiries and deliver positive customer outcomes.

About You





Communication is key in this role We're looking for someone who is confident interacting with people and genuinely enjoys helping others.

To be successful, you will have:

- Excellent written and verbal communication skills with the ability to communicate clearly and professionally.
- Confidence and comfort speaking on the phone, including managing incoming calls and customer enquiries.
- A friendly, approachable and customer-focused attitude.
- Strong attention to detail and good organisational skills.
- The ability to manage competing priorities in a busy environment.
- Good computer skills and a willingness to learn new systems.
- A proactive approach to problem-solving and following tasks through to completion.
- The ability to work positively and collaboratively within a team.

Previous experience in administration, customer service or a similar role would be advantageous, but is not essential for the right person.

Why Join MATelec Australia?

MATelec Australia is a family-owned business that values its people and recognises the important contribution every team member makes to our success.

We offer:

- A welcoming, supportive and team-focused workplace.
- Training and support to help you succeed in your role.
- Opportunities to develop your skills and knowledge.
- A positive workplace culture where people and their contributions are valued.
- The opportunity to be part of a growing Australian business.

Ready to Join Our Team?

If you're a confident communicator with a positive attitude, enjoy talking to people and are looking for an opportunity to build your career in customer care, we'd love to hear from you

📌 Customer Care Representative (Shepparton)
🏢 MATelec
📍 Shepparton