Company: Giftd Collective
Location: Artarmon, Sydney NSW 2064
Job type: Casual, seasonal
Contract period: November to Christmas 2026, with some positions extending into early January 2027
Availability: Weekdays and Saturdays, depending on the position

Join our team for the busiest and most exciting time of the year!

Giftd Collective is home to some of Australia's much-loved gifting and celebration brands, including Gourmet Basket, The Cupcake Factory, Cake Mail and Daily Dough Co.

From premium Christmas hampers and corporate gifts to cakes, cupcakes and doughnuts, our brands help thousands of Australians celebrate life's special moments.

With the Christmas season fast approaching, we're looking for friendly, reliable and experienced Christmas Casual Customer Service Representatives to join our team in Artarmon.

We have multiple casual positions available to support our Customer Experience team during our busiest trading period of the year.

Most positions will primarily focus on Gourmet Basket, assisting customers with Christmas gifting, hamper orders, deliveries and general enquiries.

We also have a position supporting our baking brands, including The Cupcake Factory, Cake Mail and Daily Dough Co.

These are busy, hands-on customer service roles suited to people who enjoy helping customers, are confident communicating over the phone and email, and can remain organised and accurate when things get hectic.

About the role

Christmas is our busiest time of year, and our Customer Service team plays an important part in making sure our customers and their gift recipients have a great experience.

You'll be assisting customers with everything from product enquiries and order amendments to tracking deliveries and resolving issues.

You'll work closely with our warehouse, kitchen, dispatch and corporate teams to ensure orders are processed correctly and customers receive clear, helpful information.

We're looking for people who can hit the ground running, learn quickly and take ownership of customer enquiries.

What you'll be doing

- Responding to customer enquiries via phone, email and online channels
- Providing friendly, professional and efficient customer service




- Assisting customers with product information and gifting enquiries
- Answering questions about orders, delivery dates and tracking
- Managing order amendments, delivery address changes and other customer requests
- Investigating delivery issues and liaising with courier partners
- Handling customer complaints with patience, empathy and professionalism
- Processing orders and accurately updating customer information
- Working closely with our warehouse, kitchen and dispatch teams to resolve order queries
- Managing multiple customer conversations and priorities throughout the day
- Maintaining accurate notes and records in our customer service systems
- Helping customers navigate our websites and ordering processes
- Supporting the wider team during peak Christmas trading periods

About you

We're looking for people who are dependable, organised and genuinely enjoy helping customers.

You'll ideally have:

- Previous experience in customer service, retail, hospitality, e-commerce or a similar customer-facing role
- Excellent written and verbal communication skills
- A friendly, confident and professional telephone manner
- Strong computer skills and the ability to learn new systems quickly
- Excellent attention to detail when handling orders, addresses and customer information
- Strong organisation and time-management skills
- The ability to manage multiple enquiries at once
- A calm and professional approach when dealing with complaints or challenging situations
- Good problem-solving skills and a proactive attitude
- The ability to work independently while being part of a supportive team
- Reliability, punctuality and a solid work ethic
- Flexibility to assist where needed during busy periods

Experience using Shopify, Gorgias, WooCommerce or other e-commerce and customer service platforms would be highly regarded, but isn't essential.





Previous experience in online retail, gifting, logistics or delivery-related customer service would also be an advantage.

We're happy to provide training, but we're looking for people who are confident, capable and ready to work in a fast-paced environment.

Availability and contract period

These are casual, seasonal positions based at our Artarmon premises.

- Positions commence in November 2026
- Most roles will run through to Christmas
- Some positions may extend into early January 2027
- Weekday availability is required
- Saturday availability is important, as some positions will involve Saturday shifts
- One position will primarily support our baking brands and will require availability for some Saturdays
- Additional hours may be available during peak trading periods

As these roles are specifically to support our busy Christmas season, we're looking for candidates who can commit to the required roster throughout their agreed employment period.

Please include your availability in your application, particularly any planned leave or unavailable dates between November and early January.

Why join Giftd Collective?

- Friendly, supportive and down-to-earth team
- Opportunity to gain experience across established Australian e-commerce brands
- Varied customer service work in a fast-paced environment
- Convenient Artarmon location close to public transport
- Some onsite parking available
- Staff discounts across our gifting and baked goods brands
- Plenty of cakes, cupcakes, doughnuts and gourmet treats around the office!
- Opportunity to develop valuable e-commerce and customer service experience

How to apply

If you're friendly, organised, dependable and enjoy helping customers, we'd love to hear from you!

Apply through Indeed with your resume and a brief introduction covering:

- Your relevant customer service experience
- Your availability between November 2026 and early January 2027
- Whether you're available to work Saturdays
- Whether you're interested in Gourmet Basket, our baking brands, or either

Work Location: In person, Artarmon NSW 2064

Pay: $34.76 per hour

Work Authorisation:

- Australia (Preferred)

Work Location: In person

📌 Christmas Casual Customer Service Representatives – Gifting & E-Commerce (Artarmon)
🏢 Gourmet Basket
📍 Artarmon