JOB SCOPE (describe an overall summary of the job responsibilities)

- Maintain the cleanliness and tidiness in both AMEX, PPL and Skyteam lounges

JOB RESPONSIBILITIES (describe the major duties of the role in the order of importance) • Greet, receive and bid farewell to guests at the front reception counter.

- Collect Payment from guests at the reception counter before letting them enter the lounge.

- Assist guests with luggage on entry to and exit from the lounge.

- Assist guests with their internet access requirements

- Arrange shower facilities for guests

- Maintain the customer satisfaction level at the Company’s target set from time to time and conduct continual improvement to achieve the highest customer satisfaction level

- Make sure the reception area is always well prepared, clean, and monitored at all times.

- Determine access eligibility of guests' ability to read and interpret Admission instructions

- Handle customer questions and concerns

- Ensure checking process runs smoothly: Process the guest accurately and efficiently

- Adhere to brand standard during arrival and departure process

- Answer telephone/email inquiries and liase with airlines

- Take out boarding announcement

- Direct guests to boarding screens and to direction and distance of departure gates

- Communicate VIP arrivals to designated staff





- Maintain confidentiality of proprietary information and protect company assets

- Confidence to explain and upsell facilities given the opportunity

- Give out and retrieve feedback sheets as required

- Sign in contractors • Prepare food labels etc. As required by the kitchen

- Prepare EOD& EOM reporting as required.

- Serve Passengers (Serving Alcohol, Coffee)

- Cleaning tables and Lounge when required

- Doing clearance and Rubbish run

- Helping the Lounge Manager and Supervisor at all times .

JOB REQUIREMENTS (state the minimum experience, knowledge, education, language, technical skills, travelling requirements of this position.)

- Able to work independently and work as a team

- Hardworking, holds accountability, creative and positive

- To be completely familiar with all instructions contained in employee handbook

- Contribute to a safe working workplace by ensuring you are properly trained in safe working practices, safety hazard identification and risk assessment

- To attend training sessions and meetings if required

- To ensure you report to duty punctually, dressed and groomed to required standards

- To ensure you always provide courteous and professional service.
- RSA is a Must

Pay: $26.70 per hour

Work Location: In person

📌 Guest Service Officer (Sydney)
🏢 Plaza Premium Lounge
📍 Sydney