Customer Service and Administration Officer

CUSTOMER SERVICE & ADMINISTRATION OFFICER

LOVE BEING BUSY? ENJOY VARIETY? TAKE PRIDE IN DELIVERING GREAT CUSTOMER SERVICE?

If you thrive in a busy office, love keeping things organised and enjoy being the person who gets things done, this could be your next great career move

We're looking for an experienced Customer Service & Administration Officer to join our professional, established and growing business in Knoxfield.

This is not a role where you'll be watching the clock or doing the same thing all day.

It's busy. It's varied. It's hands-on. And your contribution will make a genuine difference.

One minute you'll be helping a customer, the next processing sales orders, coordinating freight, assisting with accounts or supporting the sales and operations teams.

You'll become an key part of the day-to-day running of the business, ensuring customers receive excellent service and administration is completed accurately and efficiently.

If you're naturally organised, have a high care factor and love the satisfaction of a productive day, we'd love to meet you.

ABOUT TOOLKWIP PUMPS

Toolkwip Pumps is an established and respected family business supplying pumping solutions, including pumps, hoses, pontoons, fittings, systems and accessories.

We're proud of our professional approach, quality products, customer relationships and the high standards we bring to everything we do.

Our customers rely on us to deliver reliable solutions and excellent service.

Behind that service is a team of people who care about doing things well.

You'll work closely with our Managing Director and colleagues across sales, operations, procurement and administration.





We believe in three important values:

Honesty & Integrity – We do what we say we'll do.

Performance Excellence – We take pride in doing things properly.

Teamwork – We support each other and work together to get results.

You'll join a professional, supportive working environment where your contribution is valued and great performance is recognised.

THE ROLE – BUSY, VARIED AND NEVER BORING

As our Customer Service & Administration Officer, you'll play a key role in keeping our customers happy, our administration accurate and our business running smoothly.

Your responsibilities will include:

Responding to customer enquiries by phone and email in a friendly, professional and timely manner

Managing and coordinating the sales inbox

Processing customer orders, sales documentation and invoices

Following up customer requests and ensuring enquiries are resolved

Supporting the sales team with day-to-day administration

Assisting with incoming service and repair enquiries

Administration & Accounts Support

Assisting with debtor administration and customer payments

Supporting month-end administration and reconciliations

Maintaining accurate customer and supplier records

Preparing reports, spreadsheets and business documentation

Coordinating customer and supplier compliance requirements





Ensuring information is entered accurately into business systems

Office & Operations Coordination

Coordinating freight bookings, deliveries and follow-ups

Assisting with stocktake administration

Welcoming customers and visitors professionally

Coordinating office supplies and general office requirements

Providing administration support to operations, procurement and management

Helping improve systems, processes and office efficiency

There is plenty to keep you busy

You'll need to be comfortable switching between tasks, managing competing priorities and maintaining accuracy, even when the phones are ringing and the office is busy.

You'll have the satisfaction of knowing that your work directly supports our customers, our team and the performance of the business.

WHAT WILL MAKE YOU SUCCESSFUL?

We're looking for someone who brings both strong administration capability and the right attitude.

Ideally, you'll have experience in a busy customer service, sales administration or business support environment.

You'll be someone who:

Loves being busy – You enjoy a productive day and thrive when there's plenty happening.

Enjoys variety – You're happy to turn your hand to different tasks and responsibilities.

Has a high care factor – You genuinely care about customers, colleagues and the quality of your work.

Is highly organised – You can prioritise, manage deadlines and keep things moving.

Has excellent attention to detail – Accuracy matters to you, especially with orders, invoices and financial information.

Delivers professional customer service – You're friendly, confident, helpful and an excellent communicator.

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📌 Customer Service and Administration Officer (Melbourne)
🏢 My People Group
📍 Melbourne