Practice Manager – Virtual Healthcare / Telehealth

WeMed is a growing, forward-thinking, technology-enabled general medical practice rethinking how healthcare works — making it easier for Australians to access the care they need, when they need it.

We are based in St Leonards. We meet as a team x2 days per week in office.

We combine modern technology with quality medical care to create smarter, more accessible healthcare experiences for our patients. Fresh ideas are welcomed, initiative is valued, and excellent people have the opportunity to make a real difference.

We are currently looking fora proactive, organised and people-focused Practice Manager to join our team, to help us deliver an exceptional patient experience while building the systems and processes that support our continued growth.

If you love solving problems, supporting people and finding smarter ways to work, this could be the role for you.

The opportunity

As Practice Manager, you'll take ownership of the day-to-day non-clinical operations of WeMed, ensuring our patients, clinicians and administrative team are supported by efficient, reliable systems.

Working closely with the Practice Owner and Clinical Director, you'll oversee workflows, coordinate the team, manage operational performance and identify opportunities to improve how we deliver care.

Key Responsibilities

Practice Operations: Manage bookings, clinician schedules and daily workflows.

Patient Experience: Oversee patient communications, enquiries and complaints.

Team Leadership: Recruit, train and support administrative staff,



including remote teams.

Clinician Support: Coordinate onboarding, credentials and operational support.

Systems and Technology: Manage practice software, telehealth platforms and technical issues.

Billing and Reporting: Oversee billing, payments, reconciliations and reporting.

Compliance and Quality: Maintain procedures, support privacy and security, and drive quality improvement.

Care Coordination: Track referrals, results and follow-ups for clinician action.

Service Continuity: Manage operational disruptions and escalated urgent patient concerns appropriately.

Continuous Improvement: Streamline workflows, improve patient access and support growth.

Qualifications and Experience

Experience in practice management or a senior healthcare operations role.

Strong organisational skills and ability to work independently.

Experience leading teams and supporting clinicians, ideally in remote environments.

Confidence with practice management software, telehealth and reporting tools.

Understanding of healthcare administration, billing, privacy and confidentiality.

Excellent communication skills and an empathetic approach to sensitive situations.

If you're an organised, hands‐on healthcare professional who loves improving how things work and helping people deliver their best, we'd love to hear from you.

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