5364 | Customer Experience and Engagement | Toowoomba CBD

Closing date: 23/11/2026

Turn your digital know-how into better online experiences for our community

About the position:

The Web Officer provides hands-on support for Council’s websites, intranet, content management systems (CMS) and associated online forms, helping to deliver accessible, user-centred and effective digital customer experiences.

Working collaboratively with web, communications and customer experience teams, you will support the day-to-day administration, maintenance and improvement of Council’s web environment. This includes CMS support and troubleshooting, website structure and presentation, online forms, accessibility and UX, and applying Council’s brand and digital standards.

You will also support projects to improve, restructure and consolidate Council websites and the intranet, contributing to a more consistent, accessible and contemporary online presence.

- This is a fixed term full-time position based in the Toowoomba CBD until 25/04/2027.
- The annual salary range for this position is $90,427.77 - $96,644.88 gross per annum, plus 17.5% annual leave loading and up to 12.65% superannuation.
- Enjoy work/life balance with a 72.5 hour fortnight and access to banked leave.
- Carparking provided.
- Professional development and learning opportunities.
- Salary sacrificing opportunities to boost your superannuation.
- Corporate discounts on selected private health insurance.
- Active social club – TRC Employee’s Association.
- Access to the Fitness Passport Program - providing access to a wide range of local health, fitness, and leisure facilities with one single membership.
- Employee Assistance Program – free 24 hour nationwide confidential personal or work-related counselling services for employees and their families.
- A range of progressive health and wellbeing services.
- Work in a safety-conscious organisation - home safe every day!





How to be successful in this position:

- Demonstrated experience using and supporting content management systems (CMS) to maintain websites and intranets.
- Practical experience in website structure, navigation, with the ability to apply accessibility, brand and digital standards.
- Experience with online forms and troubleshooting web, CMS and publishing issues.
- Strong interpersonal, customer service and teamwork skills, with the ability to manage competing requests and priorities.
- Experience with Joomla, OpenCities and OpenForms, or similar platforms will be highly regarded, along with working knowledge of HSTML CSS and familiarity with WCAG accessibility principles.

About the Team:

The Customer Experience and Engagement team connects our community and employees with Council’s information, services and experiences. Our multidisciplinary team brings together customer service, customer experience, communications, engagement, marketing, media and digital expertise.

As Web Officer, you’ll work collaboratively across these functions, providing the hands-on web and CMS expertise that helps ensure Council’s online presence is accessible, consistent, user-centred and easy to navigate.

You'll join a talented, creative and diverse team committed to delivering great customer experiences and building solid connections with communities across the Toowoomba Region.

How to apply:

For full details of this position, please ensure you download the Position Description, which provides the position success criteria.

To apply,



please submit two documents:

- Your current Resume; and

- A document (maximum 2 pages) that addresses each of the Position Success Criteria listed in the Position Description. For each criterion:

- Use headings to identify which criterion you are addressing.
- Provide specific examples that demonstrate your skills, experience, and achievements related to that criterion. (Tip: use the STAR sentence structure – Situation, Task, Action, Result).

The preferred candidate will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note to have your application considered, ensure that you have followed the instructions outlined above.

Visit our website www.tr.qld.gov.au/jobs for information on how to apply for jobs at Toowoomba Regional Council. Applicants are encouraged to apply online.

For further information:

Please contact Rachel Blythe, Program Lead Corporate Communications on 0415 995 078 within business hours.

Closing date:

The closing date for applications is Monday 23 November 2026 at 11.59pm.

About Council:

The Toowoomba region is about rich traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city with a population of 178,500 and employs approximately 1,600 staff, dedicated and enthusiastic, about delivering excellent customer service to the community, residents, and visitors throughout the region. We recognise that our success depends upon attracting and retaining skilled and talented staff and offer a wide variety of interesting challenges and opportunities to develop your career.

Council does not accept unsolicited agency approaches or applications for this or any other vacancy. No response will be provided.

📌 Web Officer (Toowoomba)
🏢 Toowoomba Regional Council
📍 Toowoomba