At SkinKandy, we specialise in one thing: piercing. Our studio teams are at the heart of everything we do, and our Support Office on the Sunshine Coast is here to make sure they have everything they need to deliver amazing customer experiences every day.

We’re looking for a Support Office Coordinator to join our HQ team. This is a wide-ranging, hands-on role for someone who’s organised, discreet and takes pride in getting the details right.

Reporting to our General Manager – Operations, you’ll work closely with our People & Culture, Learning & Development, Compliance & Safety and Retail teams, as well as our CEO and Executive Team. From booking travel across the business to looking after our HQ, keeping personnel and compliance records accurate and bringing our culture to life, you’ll be the person who keeps Support Office running smoothly behind the scenes.

If you love being the go-to person who makes things happen, this could be the role for you.

What you’ll be doing

You’ll take ownership of a mix of coordination and administrative responsibilities, including:

- Travel: Sourcing and booking business travel for the whole business (flights, accommodation and more) in line with our travel policy, keeping the travel register up to date and supporting expense reconciliation. Expect anywhere from 5 to 30 requests a week, so speed and accuracy matter.
- HQ upkeep: Running HQ day to day, from equipment, orders and cleaning to catering and welcoming guests. You’ll manage our vendors and suppliers, coordinate maintenance and contractor access, and look after fire and evacuation arrangements,



first aid kits and the first aid roster.
- Personnel files: Managing team member personnel files, following up contract returns and auditing team member profiles for accuracy.
- Compliance records: Coordinating monthly piercer certificates and badges for dispatch, and maintaining the master compliance workbook with our Compliance & Safety Manager.
- Learning & Development support: Helping our L&D; team with content creation and reporting.
- HQ culture and communication: Supporting our Culture Committee, running HQ events (including the Christmas party), managing employee gifting and producing our monthly newsletter.

No two days will look the same. You’ll need to be comfortable juggling priorities, working with lots of different people and rolling up your sleeves to get things done.

What we’re looking for

You’re organised, proactive and naturally calm under pressure. You enjoy keeping things on track, you’re trusted with confidential information, and you understand that the small details make a big difference when you’re supporting a national (and growing global) business.

You’ll bring:

- 2+ years’ experience in office coordination or administration.
- Strong organisational and time management skills, with a high level of attention to detail.




- Discretion and sound judgement when handling confidential personnel information.
- Confidence using Microsoft 365, Google Workspace, Deputy and travel booking platforms.
- Confidence using AI tools and automation to work smarter and improve everyday processes.
- Clear, friendly communication and the confidence to follow things up.
- A current driver licence.
- A current first aid certificate, or a willingness to obtain one.

You don’t need to know everything on day one. What matters is that you’re curious, capable, willing to learn and take pride in doing things well.

Why SkinKandy?

We’re growing, and there’s a lot happening.

SkinKandy is a global piercing business with a big ambition: to become the world’s most trusted piercing brand. As we continue to grow across Australia and internationally, the people keeping our Support Office running become even more important. This is a chance to work across many parts of the business, build your skills and help shape the culture of our HQ team.

You’ll also have access to:

- Generous employee discounts across SkinKandy.
- Employee Assistance Program (EAP) and wellbeing support.
- Opportunities for learning, development and career progression.
- A collaborative, energetic team where your contribution makes a real difference.

Be part of something bigger.

If you’re organised, proactive and love being the person who keeps everything (and everyone) on track, we’d love to hear from you.

Pay: $55,000.00 – $65,000.00 per year

Work Location: In person

📌 Support Office Coordinator (Maroochydore)
🏢 Skinkandy
📍 Maroochydore