About Olive Tree Speech Pathology

Olive Tree Speech Pathology is committed to supporting children and families through high-quality, individualised speech pathology services. We value meaningful relationships, collaboration, clinical excellence and creating a positive experience for every family who engages with our practice.

We are seeking an experienced, organised and proactive Clinic Manager to oversee the day-to-day operations of our clinic and support the continued growth and success of our organisation.

About the Role

The Clinic Manager is responsible for the overall operational management of Olive Tree Speech Pathology, ensuring the clinic runs efficiently, the team is well supported and families receive an exceptional experience.

Working closely with the Practice Director and clinical team, the Clinic Manager will take ownership of operational systems, staff management, administrative processes, financial performance and business development initiatives.

This is a hands-on leadership role requiring someone who can balance the needs of families, clinicians and the business while maintaining a positive, supportive and professional workplace culture.

Key Responsibilities:

1. Clinic Operations

- Oversee the daily operations of Olive Tree Speech Pathology.
- Ensure efficient clinic scheduling, appointment management and clinician utilisation.
- Manage administrative workflows, processes and systems.
- Ensure appropriate clinic resources, equipment and materials are available.
- Develop, implement and refine operational policies and procedures.
- Identify opportunities to improve efficiency, productivity and service delivery.
- Take ownership of operational issues and ensure they are resolved promptly.

2. Team Leadership & Staff Management

- Lead and support the administration and reception team.
- Manage staff rosters, leave arrangements and workforce planning.
- Monitor staff performance and provide regular feedback and support.
- Foster a positive, collaborative and accountable team culture.
- Support clinicians by ensuring administrative and operational barriers are minimised.




- Facilitate effective communication between clinical and administrative teams.

3. Family Experience & Customer Service

- Ensure families receive a welcoming, professional and supportive experience.
- Oversee communication with families regarding appointments, enquiries, cancellations and service arrangements.
- Manage escalated concerns, complaints and feedback.
- Establish consistent standards for communication and customer service.
- Identify opportunities to improve the family journey from initial enquiry through to ongoing therapy.
- Ensure confidentiality and sensitivity when managing family and client information.

4. Financial & Business Management

- Oversee billing, invoicing, payment collection and accounts administration.
- Monitor clinician utilisation, appointment capacity and cancellation rates.
- Identify opportunities to improve clinic productivity and profitability.
- Monitor outstanding accounts and implement appropriate follow-up processes.
- Work with the Practice Director to support sustainable business growth.

5. Compliance & Quality Assurance

- Ensure the clinic operates in accordance with relevant healthcare legislation and regulatory requirements.
- Maintain appropriate privacy, confidentiality and record-keeping practices.
- Oversee workplace health and safety requirements.
- Support quality improvement and risk management processes.
- Ensure administrative procedures align with professional and organisational standards.
- Maintain appropriate policies, procedures and documentation.

6. Systems & Continuous Improvement

- Oversee the effective use of practice management and booking systems.
- Ensure administrative processes are consistent and efficient.
- Identify opportunities to automate and streamline administrative tasks.




- Work collaboratively with the Practice Director to implement strategic initiatives.

7. Business Growth & Development

- Support the ongoing growth and development of Olive Tree Speech Pathology.
- Identify opportunities to improve service capacity and clinic performance.
- Support referral relationship management and community engagement initiatives.
- Monitor enquiry conversion, new client intake and retention.
- Assist with planning and implementing business development initiatives.
- Contribute ideas and strategies to support the long-term sustainability of the practice.

Essential Skills & Experience

- Preferably have experience in clinic management, practice management or allied health operations.
- Bilingual: fluent in English and Arabic
- Excellent organisational and time-management skills.
- Strong communication and interpersonal skills.
- Experience with practice management software and administrative systems.
- Strong customer service skills and a genuine appreciation for working in a family-focused healthcare workplace.
- High level of professionalism, initiative and accountability.

Desirable Experience

- Experience working within speech pathology, occupational therapy, psychology or another allied health setting.
- Understanding of NDIS processes and administration.
- Experience managing clinician schedules, utilisation and service capacity.

Personal Attributes

The ideal candidate will be:

- A natural leader who takes ownership and accountability.
- Highly organised, proactive and solutions-focused.
- Confident managing people and addressing challenging situations.
- Warm, approachable and professional.
- Able to build strong relationships with families.
- Passionate about supporting a healthcare service that makes a meaningful difference to children and families.

Ultimately, the Clinic Manager will be instrumental in ensuring Olive Tree Speech Pathology delivers an outstanding experience for families while building a well-managed, high-performing and sustainable practice.

Pay: $32.00 per hour

Expected hours: 32.0 per week

Work Location: In person

📌 Clinic Manager (South Granville)
🏢 Olive Tree Speech Pathology
📍 South Granville