Department of Customer Services, Open Data and Small and Family Business
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Brisbane
09 Nov
Department of Customer Services, Open Data and Small and Family Business
Brisbane
As Qualified Support Officer, you will:
- Deliver telephone- based human/community information and referral service to nmembers of the public.
- Conduct best practice, culturally appropriate initial assessment and provide appropriate referrals for clients into government and non-government support services.
- Maintain accurate client records to assist with high- quality referral outcomes.
- Develop referral networks to increase support options for clients.
- Assist in the development of team goals, strategies and work plans to improve service delivery outcomes and efficiency of the Homeless Hotline Service.
- Support clients to create practical and achievable short-term safety plans when service options are limited.
Applications will remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
📌 Professional Support Officer (Brisbane)
🏢 Department of Customer Services, Open Data and Small and Family Business
📍 Brisbane
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