Job description
Agency Department of Infrastructure, Planning and Logistics Work unit Commercial Passenger Vehicles Office

Job title Assessment and Client Management Officer Designation Administrative Officer 5

Job type Full time Duration Ongoing commencing 21/01/2027
Salary $93,674 - $98,332 Location Darwin
Position number 22648 RTF 358948 Closing 22/11/2026
Contact officer Colin Southam, Manager Commercial Passenger Vehicles on 08 8924 7218 or [email protected]
About the agency https://dipl.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=358948
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the
OCPE website.

Primary objective
Manage day to day administration of the Northern Territory Transport Subsidy Scheme (NTTSS) and Lift Incentive Scheme (LIS),
including membership,



in accordance with Department policy and procedure. Undertake complex fit and proper reviews of
commercial passenger vehicle (CPV) drivers and operators and provide ongoing case management of NTTSS and LIS membership
and CPV industry appeals and court matters.

Key duties and responsibilities
1. Implement NTTSS and LIS policy to ensure integrity of the scheme, administer the contract for the NTTSS electronic smartcard

and provide advice and supervision to NTTSS staff, including auditing of the scheme.
2. Investigate, assess and monitor applications from people wishing to enter or remain in the scheme or CPV industry and case

manage complaints, appeals and complex fit and proper reviews, including court matters.
3. Provide written and verbal advice to prospective and current members of the NTTSS and provide advice to senior management

on operational matters and potential improvements to the scheme.
4. Process complex business transactions relating to NTTSS and CPV industry accreditation and licensing.
5. Contribute to the ongoing development of policies administered by CPV Office, implement policy changes ensuring that key





objectives are met and promote relevant information to NTTSS members and the CPV industry.

Selection criteria
Essential
1. High level of oral, written and interpersonal communication skills including the ability to clearly present and communicate

complex and sensitive topics in difficult situations.
2. Demonstrated ability to liaise effectively with people from all cultures and all levels of public and private sectors, including

those with disabilities, with highly developed conflict management and negotiation skills.
3. Highly developed organisational skills with a demonstrated ability to work under pressure, prioritise commitments and meet

critical deadlines while maintaining quality standards.
4. Proven ability to effectively manage a small team to achieve desired outcomes.
5. Proven ability in the interpretation of legislation and the administration of policy and operational frameworks.
6. Demonstrated understanding of fit and proper principles with a proven ability to assess applications to ensure all criteria are

met.
7. An understanding of Work Health and Safety matters as they apply to a workplace or the ability to acquire knowledge within

a short time.
Desirable
1. Understanding of the Commercial Passenger (Road) Transport Act 1991 and the Motor Vehicles Act 1949 and associated

regulations.
2. Knowledge of the Motor Vehicle Registry database (MOVERS) or a similar mainframe database and the Territory Records

Manager (TRM) electronic record management system.

📌 Assessment and Client Management Officer (Darwin)
🏢 Department of Logistics and Infrastructure
📍 Darwin