We're Hiring – Client Onboarding Coordinator

KC Empowerment | Gold Coast, QLD

Position: Full time | Client Onboarding & Administration

KC Empowerment is a growing NDIS provider specialising in Positive Behaviour Support (PBS). We are looking for a highly organised, proactive and experienced Client Onboarding Coordinator to join our friendly and supportive team.

Working directly under our Practice Manager, you will play an important role in ensuring our clients have a smooth onboarding experience, while supporting the day-to-day administrative and compliance requirements of the business.

Key Responsibilities

- Manage new client enquiries, referrals and the onboarding process from start to finish.
- Coordinate service agreements, consent forms and other required NDIS documentation.
- Maintain accurate client records and ensure documentation meets NDIS compliance and audit requirements.
- Liaise with our accounts team to monitor client funding, service budgets and utilisation.
- Track service agreement dates, funding periods and upcoming plan reviews.
- Communicate with clients, families, support coordinators and practitioners.
- Support the Practice Manager with general administration, compliance and operational tasks.
- Identify and follow up on outstanding documentation, funding concerns and onboarding requirements.

About You





We are looking for someone who:

- Has previous experience working within the NDIS sector (essential).
- Has a sound understanding of NDIS funding, service agreements and compliance requirements.
- Is highly organised, detail-oriented and able to manage multiple priorities.
- Has excellent written and verbal communication skills.
- Is confident working independently while taking direction from the Practice Manager.
- Is proactive, reliable and able to identify issues before they become problems.
- Has experience with NDIS practice management software (highly regarded).
- Has a positive, friendly and professional attitude.

Why Join KC Empowerment?

- Join a growing, passionate and supportive multidisciplinary team.
- Work in a collaborative environment focused on delivering quality services to NDIS participants.
- Opportunity for professional growth as the company continues to expand.
- Make a meaningful difference in the lives of individuals and families.

How to Apply

If you are experienced in NDIS administration, love organisation and thrive in a busy environment, we would love to hear from you!

Please submit your resume to [email protected]

Pay: $37.50 per hour

Expected hours: 37.5 per week

Work Location: Hybrid remote in Oxenford QLD 4210

📌 Client Onboarding Coordinator (Oxenford)
🏢 Kc Empowerment
📍 Oxenford