About the role

Kinetic IT is seeking an experienced Operations Manager to lead the day-to-day delivery of Cyber Security Services. This is a leadership and service management role responsible for ensuring operational performance, customer satisfaction, risk management, and service excellence across a multidisciplinary cyber security team.

The successful candidate will provide operational leadership, oversee service delivery outcomes, manage major incidents, and act as a key point of engagement for customers and stakeholders. While an understanding of cyber security is beneficial, this is not a hands-on technical role. We are seeking an experienced operations leader with a strong background in managing technology teams and delivering outcomes in complex IT environments.

Key Responsibilities

- Lead and manage the operational delivery of cyber security services.
- Manage team performance, resource planning, workforce capability, and staff development.
- Build and maintain strong relationships with customers and key stakeholders.
- Ensure services are delivered in accordance with agreed service levels, operational targets, and contractual commitments.
- Lead operational response and coordination during major incidents and critical service disruptions.
- Oversee risk identification, assessment, mitigation, and tracking across operational activities.
- Drive continual service improvement initiatives to enhance service quality, efficiency, and customer outcomes.
- Provide regular operational reporting to customers and senior leadership.
- Foster collaboration across technical teams, service delivery functions, and customer organisations.

Mandatory Skills and Experience
- Proven experience managing technology operations, infrastructure, security, managed services, or similar IT teams.
- Demonstrated leadership experience, including team management, coaching, performance management, and workforce planning.
- Strong stakeholder engagement skills with the ability to communicate effectively with technical teams, senior executives, and customers.
- Experience coordinating and managing major IT incidents in a complex operational environment.




- Strong understanding of IT Service Management (ITSM) principles and experience operating within an ITIL-based environment.
- Experience managing operational and service delivery risks throughout their lifecycle.
- Experience managing service performance against KPIs, SLAs, and contractual obligations.
- Strong organisational, prioritisation, and time management skills.
- Excellent written, verbal, and presentation skills.

Highly Desirable
- Experience leading Cyber Security Operations, Security Operations Centre (SOC), Managed Security Services, Infrastructure Operations, or Managed Services teams.
- Working knowledge of cyber security concepts including incident response, vulnerability management, security monitoring, identity and access management, and risk management
- Industry certifications such as CISSP, CISM, ITIL Managing Professional

Best suited for this role:

You are a proven operational leader who excels at managing teams, stakeholders, risks, and service outcomes in complex technology environments. You may come from an infrastructure, cloud, managed services, service delivery, or security operations background and have a track record of leading high-performing teams and delivering exceptional customer outcomes. Your strength lies in leadership, operational governance, communication, and execution rather than hands-on technical engineering.

This role is best suited to an experienced operations manager who understands technology and service delivery at a strategic and operational level, while relying on technical specialists to provide deep cyber security expertise.

About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security,



Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future
At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.
With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
We value individuality and foster an inclusive culture where you’re protected to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference
• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible schedule, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks- Access to our employee discounts platform, discounted gym membership and more.

How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to [email protected].
You can learn more about our culture and crew online at https://kineticit.com.au/work-with-us/careers-at-kit/.

📌 Team Manager (Security) (Perth)
🏢 Kinetic IT
📍 Perth