About the role

The Personal Care Assistant (Aged Care Worker – Certificate III Qualified) provides high-quality, person-centred care and support to residents/clients in accordance with individual care plans, organisational policies and legislative requirements. The role aims to enhance the physical, emotional, social, cultural, and spiritual wellbeing of older people while maintaining their dignity, independence, choice, and quality of life.

The Aged Care Worker contributes to Hellenic Aged Care’s mission, values, and commitment to delivering compassionate and respectful care to the community.

Key responsibilities

Personal Care and Individual Support

- Assist residents/clients with activities of daily living including personal hygiene, toileting, feeding, nutrition, hydration, mobility and transfers

- Deliver care and services in line with individual care plans, whilst promoting independence, choice and supporting residents to maintain maximum functionality and wellbeing.

- Respect the cultural and spiritual beliefs and rights of residents to exercise choice and control over their lives.

- Deliver physical, nutritional, emotional and assistance with communication, to promote the health, lifestyle and a protected living environment for residents

- Consult with supervisor, residents/representatives, health care professionals and other staff on the health care needs and interventions for the residents in care.

- Observe and monitor the resident’s physical, emotional, nutritional, and intellectual/cognitive condition and report changes in care needs and escalate concerns

- Support residents living with dementia using person-centered care approaches.





- Encourage participation in lifestyle, recreational, and social activities.

Household Support

- Support residents in maintaining a clean, safe, and comfortable environment, ensuring rooms and communal areas comply with infection prevention and safety requirements.

Documentation and Communication

- Accurately document care provided in electronic and/or paper-based systems, participate in handovers and team meetings.

- Report incidents, hazards, risks, and concerns promptly.

- Maintain confidentiality and privacy of resident information.

- Deal with complaints and conflict using appropriate interpersonal skills. Converse with residents, relatives and staff and manage difficult and complex situations.

- Utilise verbal and non-verbal communication techniques to ensure residents’ needs are met.

Safety and Quality

- Follow all workplace health and safety requirements and adhere to infection prevention and control procedures.

- Comply with Hellenic Community Aged Care policies, procedures, practices and the Strengthened Aged Care Quality Standards.

- Participate in quality improvement activities, attend and complete mandatory training programs.

Teamwork

- Work collaboratively with nurses, allied health professionals, lifestyle staff,



volunteers, families, and external service providers.

What We are looking for:

Experience

- Experience providing personal care services in residential aged care, home care, or community care settings.

- Experience working with residents living with dementia and/or complex care needs.

Knowledge

- Understanding of person-centred care principles and the Strengthened Aged Care Quality Standards.

- Knowledge of safe manual handling techniques.

- Knowledge of infection prevention and control practices.

- Understanding of privacy and confidentiality requirements.

Skills

- Excellent communication and interpersonal skills and the ability to build positive relationships with residents, families, and colleagues.

- Effective observation and reporting skills with basic computer literacy and the ability to use electronic care management systems.

- Ability to work independently and as part of a multidisciplinary team.

Desirable

- Certificate IV in Ageing Support.

- Experience in a not-for-profit aged care organisation and working with culturally and linguistically diverse communities.

- Current Manual Handling and Infection Control training.

- Current First Aid and CPR certification or willingness to obtain.

Mandatory Requirements

- Certificate III in Individual Support (Ageing) or equivalent recognised aged care qualification.

- National Police Clearance suitable for aged care employment.

- Evidence of right to work in Australia.

- Current immunisation as required.

- Ability to meet the physical requirements of the role.

📌 Personal Care Assistant (Aged Care Worker – Cert III Qualified) (Dianella)
🏢 Hellenic Community Aged Care
📍 Dianella