Customer Service Officer

SMAART Recruitment is partnering with a leading national organisation to recruit multiple Customer Service Officers to join their Perth Airport team.

This is a fantastic opportunity to join a supportive workplace offering great training, career progression and a healthy work-life balance.

The prospect

Love helping people and enjoy a bit of variety in your day?

As a Customer Service Officer, you'll support business customers across a mix of inbound phone calls, emails and live web chat, giving you plenty of variety throughout your day!

You'll help customers with everything from general enquiries to resolving issues, working closely with internal teams to find solutions and deliver a great customer experience.

You’ll be part of a supportive, rapid‑paced team where you’ll build your problem‑solving skills, learn recent systems and work towards customer service and quality targets.

About you
Experience in customer service, administration, reception or another phone‑based role
Contact centre experience is highly regarded
Strong verbal and written communication skills




Confidence using computers and learning new systems
Great attention to detail and multitasking skills
A positive, team‑focused attitude

What's on offer?
$67,000 + Super
Permanent, full‑time position
Monday to Friday, 9am–5pm – no weekends!
Perth Airport location
2–4 weeks of structured training
One WFH day per week once trained and meeting performance milestones
Supportive team and genuine career progression
Employee wellbeing, recognition and company benefits
ASAP start available!

Eligibility

We welcome applications from all backgrounds. We are an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

You must have the right to live and work in Australia to apply for this role.

Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.
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