Office locations: Canberra
Essential: Current NV2 and/or TSPV security clearance
Start Date: June 2027
We are seeking a Service Delivery Manager to oversee operational services, manage stakeholder relationships and drive service improvement.
Key responsibilities
Manage service levels, performance reporting and service reviews.
Coordinate incident, problem, change and service request management.
Lead escalations and oversee service transition and continuity.
Manage suppliers, delivery teams and operational risks.
Skills & experience
Proven experience managing end-to-end ICT service delivery.
Robust understanding of ITIL service management practices.
Experience with ITSM platforms, service dashboards and performance reporting.
Solid customer engagement, supplier management and leadership skills.
Security Clearance: Current NV2 or TSPV clearance is strictly required
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📌 Service Delivery Manager Canberra
🏢 Nixil
📍 Canberra
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