Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This team-oriented mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

In the role of Lead, Police Requests, you will join the Group Investigations team as we strengthen our focus on customer obsession.

You’ll make an impact each day by:
Leading and developing the Police Requests team to deliver quality outcomes
Reviewing, assessing and coordinating requests from law enforcement agencies
Managing matter deconfliction with the appropriate internal NAB teams, as required
Ensuring information disclosures meet privacy, legal and NAB policy requirements
Maintaining team governance surrounding controls, quality assurance, operating procedures, and audit readiness across request activities
Managing operational, regulatory and conduct risks associated with information disclosures
Building effective relationships with law enforcement, regulatory and internal stakeholders

You’ll bring to this role:
Experience in financial crime investigations, intelligence, law enforcement liaison, fraud or regulatory environments




Solid understanding of privacy law, disclosure obligations, financial crime risks and evidentiary requirements
Demonstrated leadership experience managing specialist operational teams
Experience engaging with law enforcement and regulatory stakeholders
Strong stakeholder management, influencing and negotiation skills
Strong risk judgement, decision making and written communication skills

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of advantages designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.
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📌 Lead, Police Requests Melbourne
🏢 NAB
📍 Melbourne