Oxford University Press Australia & New Zealand, a division of The University of Oxford, is seeking 4x Customer Support Consultant (Peak Temp) to provide support during our peak sales period: 8 December 2026 - 25 March 2027 (with opportunity to take Christmas break).

End date may be adjusted depending on workload and project requirements

Early shift 7am to 3:30pm will be required once per week to cover New Zealand time zone (flexible).

About the Role

These roles offer a unique chance to support one of the world’s most respected educational brands while thriving in an environment offering pace and challenge. The roles will be provided with opportunities working across departments, making professional connections and learning about the education publishing industry.

The successful candidates will provide increased support during our peak sales period helping customers with their digital product onboarding by promptly responding to queries and concerns in a professional manner. To specifically provide assistance with digital support by quickly understanding our digital customer provisioning process, and being confident to resolve issues internally, and in customer-facing conversations.

About You

Essential:

- Experience in a customer service team, helpdesk or retail environment.

- Ability to problem solve and troubleshoot, think problems through methodically and respond calmly under time pressure.





- High written and verbal communication skills to respond to customers on the phone and over email.

Desirable:

- Digital / SaaS setup experience - learning about new digital products and their setup to quickly help customers onboard.

- Experience working Zendesk, SAP, Salesforce, Microsoft 365 Suite.

- Relevant tertiary degree completed or in progress..

Apply now!

Your application should tell us more than how you meet the criteria. We want to hear your voice and understand who you are, so please write in your own words rather than using AI-generated language.

If you possess the right skills for this role and want to join our hardworking and motivated team, please submit your cover letter and full resume, telling us why you are the best person for the job, in one PDF.

Acknowledgement of Country

We acknowledge and pay respect to the Traditional Custodians of the lands on which we live, learn and work.

Diversity, Equity and Inclusion

We are committed to creating a workplace that values diversity, equity and inclusion and ensures equal opportunities for all. We welcome applications from First Nations peoples and from people of all backgrounds, including people with disability, who bring diverse perspectives, lived experience, and community connections. If you require adjustments at any stage of the recruitment process, please let us know so we can support your participation.

📌 Customer Support Consultant (Peak Temp) (Docklands)
🏢 Oxford University Press
📍 Docklands