ABOUT US

At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions, from office and school essentials to print, marketing, and workspace furniture and technology, supporting over 100,000 workplaces nationwide.

We're known for exceptional customer service (70%+ NPS) and were recognised in 2025 as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.

ROLE PURPOSE

The Account Manager is responsible for developing and maintaining strong relationships across an assigned customer portfolio. This office-based sales role focuses on showcasing Winc's unique value proposition to key decision-makers and leveraging industry knowledge and data-driven insights to develop tailored customer growth plans, drive retention and achieve sales targets.

KEY ACCOUNTABILITIES

- Drive customer retention and contract profitability through effective account management.
- Deliver tailored customer solutions aligned with the overall vertical strategy.
- Build and maintain strong relationships with key stakeholders across client organisations.
- Maintain in-depth knowledge of the industry, products, systems and Winc's unique value proposition.
- Manage all aspects of sales activity and the end-to-end customer lifecycle.

WHAT WE LOOK FOR

- Proven B2B sales experience and strong industry knowledge.
- Demonstrated success in achieving sales targets and driving revenue growth.
- Strong account management skills, with the ability to build and maintain lasting client relationships.
- Ability to articulate Winc's Single Source value proposition and identify opportunities to grow customer partnerships.
- Solid analytical and commercial acumen, with the ability to interpret customer financials, Winc SAP data,



contract models and strategic pricing tools to develop solutions that deliver customer savings and profitability for Winc.
- Strong Salesforce capability and disciplined CRM management.
- Excellent communication, negotiation and teamwork skills.

WORKING WITH WINC

- Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate. We are a collaborative bunch, continually improving our performance and the value we deliver.
- We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
- We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing. This is where we take action to make the biggest different.
- We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc. Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
- We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
- And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.

To Apply: Send your resume to the Winc People Team by selecting ‘Apply' and following the prompts.

📌 ACCOUNT MANAGER - NSW (Mascot)
🏢 Winc
📍 Mascot