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We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

The Cyber Security Operations Practice Lead is a leader accountable for end-to-end SOC operational delivery, service quality, resilience and commercial sustainability across the agreed regional scope.

The role leads through SOC team leaders and designated technical and enablement leaders. It sets direction, delegates authority and assures delivery of monitoring, triage, investigation, escalation and customer communication against agreed obligations.

The Practice Lead retains accountability for SOC outcomes, with team leaders responsible for daily execution. The role provides senior customer assurance, resolves cross-team dependencies and governs SOC operational acceptance, working collaboratively with and receiving specialist support from Detection Engineering, Threat Hunting, Threat Intelligence, DFIR, Engineering, DevOps - (ACIRT), Solution Specialists and Service Delivery Management. These functions retain ownership of their respective capabilities and deliverables and do not fall under the Practice Lead’s operational ownership.

The role translates the Head of MSO's strategy into an executable SOC operating plan, develops leadership depth and escalates material risks and decisions beyond delegated authority. It is not a routine shift supervisor or default technical responder.

Key Responsibilities

- Lead Managed Security Operations: Own the operational performance, resilience and continuous improvement of the SOC, establishing clear standards, governance, priorities and escalation pathways.

- Build and lead high-performing teams: Lead SOC operational, technical and enablement leaders, ensuring the right capability, capacity, succession planning and leadership coverage across the practice.

- Deliver strong customer security outcomes: Act as a senior trusted advisor and escalation point for key customers, translating security risks, incidents, detection coverage and improvement priorities into clear business outcomes.

- Drive service quality and assurance: Oversee SOC performance, reporting and service commitments, ensuring risks, gaps and corrective actions are identified, owned and effectively resolved.

- Lead service onboarding and transition: Set operational readiness standards for new and changing services, ensuring telemetry, detections, access, workflows, documentation and analyst capability are ready for successful BAU delivery.

- Strengthen detection and response capabilities: Partner with incident response, detection engineering and security engineering teams to improve threat detection, hunting, automation, telemetry and investigation effectiveness.





- Lead major incident and service escalations: Mobilise SOC leadership during significant security incidents, ensuring clear ownership, effective customer and executive communication, and robust post-incident improvement.

- Drive commercial and operational performance: Provide operational input into proposals, renewals and service changes while actively managing capacity, scope, cost-to-serve and delivery commitments.

- Champion transformation and automation: Maintain a prioritised improvement roadmap and drive initiatives that enhance SOC efficiency, scalability, service quality and customer value.

Experience

- Demonstrated accountability for a multi-customer SOC or managed security operations function, beyond senior analyst or shift-lead responsibilities.

- Demonstrated experience leading managers or team leaders, with accountability for distributed, shift-based operational services.

- Strong customer engagement and executive communication capability.

- Practical understanding of monitoring, investigation, escalation, detection engineering and incident response.

- Experience establishing leadership governance, decision rights, service assurance and evidence-based operational acceptance.

- Commercial judgement across delivery effort, scope control and service sustainability.

- Experience implementing operational change without compromising service continuity.

- Ability to translate applicable security and assurance requirements into operational controls and evidence.

Qualifications

- Relevant cybersecurity, technology or management qualifications, or equivalent substantial professional experience.

Desired Experience & Knowledge / Other Relevant Information

CISSP, CISM or comparable credentials are desirable. Relevant operational and vendor certifications should support the platforms and services within the approved portfolio.

Relocation Supported: No

Visa Sponsorship Approved: No

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive setting, where we encourage our people to bring their full selves to work. We call this Be Completely You.

- We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Platinum Employer status,



and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.

- We offer tailored career paths across our global organization to support your professional and personal growth.

- Our customers trust us. We have an excellent reputation across the region and globally.

- Best in-class reward and recognition programs flexible work, volunteering leave, and more.

- We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email ***********@fujitsu.com.

Search Firm Representatives – PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

For Security Cleared Roles – PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).

📌 Managed Sec Ops Practice Lead (New Auckland)
🏢 Fujitsu
📍 New Auckland