is responsible for leading a key organisational transformation project focused on improving AMCS’s end-to-end enquiry and client intake processes. The role will work collaboratively across Intake, Marketing, Support at Home, ICT and People & Culture to redesign workflows, strengthen lead management, improve reporting and support future CRM capabilities. The successful candidate will lead project implementation, develop practical tools and processes, support staff through organisational change, and ensure sustainable improvements are embedded into day-to-day operations.
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📌 Project Lead – Intake Redesign (Melbourne)
🏢 Australian Multicultural Community Services
📍 Melbourne
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