08 Nov
|
Australian Financial Complaints Authority
|
Australia
08 Nov
Australian Financial Complaints Authority
Australia
AFCA is seeking a Senior Dispute Resolution Specialist in Melbourne to investigate and resolve complex scam complaints, including multi‑party matters. You will design whole‑complaint strategies, negotiate settlements, and prepare decision‑ready briefs for timely outcomes.
This role emphasises trauma‑informed, human‑centred engagement with consumers, mentoring colleagues, and efficiently handling sensitive information within AFCA’s guidelines.
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📌 Hybrid Senior Dispute Resolution Specialist – Scam Expertise Melbourne (Australia)
🏢 Australian Financial Complaints Authority
📍 Australia