Crown Resorts seeks an experienced Voice of Guest (VoG) Program Lead to own Crown's enterprise guest listening program and transform guest feedback into strategic actions across our hotels and venues. The role focuses on governance, data insights, and experience improvement at scale.
Based in Melbourne or Sydney, you’ll manage Qualtrics platform administration, dashboards and reporting, and lead change management to drive adoption across the business.
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📌 Voice Of Guest Lead: Experience Insights & Strategy Melbourne (Australia)
🏢 Crown Resorts
📍 Australia
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