Our client is seeking a customer-focused Service Advisor to join their team in Moorabbin. This is a excellent opportunity for someone who enjoys working with people and helping customers navigate their vehicle servicing and repair needs.
About the role
As a key link between customers and the workshop, you’ll help create a smooth and positive service experience from the initial enquiry through to vehicle collection.
Key responsibilities
Welcome customers and respond to enquiries about vehicle servicing and repairs
Listen to customer concerns and gather clear information about their vehicles
Coordinate service bookings and communicate requirements to the workshop team
Keep customers updated on progress, timelines and any additional work identified
Explain service recommendations and costs in a transparent, approachable way
Support a well-organised reception area and contribute to a positive customer experience
About you
You communicate confidently and enjoy building rapport with customers
You’re organised, attentive to detail and comfortable managing competing priorities
You take a helpful, professional approach when resolving customer questions
An interest in the automotive industry or previous customer service experience would be an advantage
If you enjoy delivering excellent service and would like to grow your experience in an automotive setting, this Moorabbin opportunity could be a strong next step.
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