Silver City Motors is part of the One SMG Group , and is a well-established multi-franchise dealership with a proud history in regional NSW. We currently represent KIA, Nissan, and GWM , and we are committed to delivering exceptional customer service across vehicle sales, service and parts.

About the Role

We are seeking a customer-focused, experienced Automotive Dealership Service Advisor to join our team.

As the link between our customers and workshop, you'll play a key role in ensuring a seamless service experience from booking through to vehicle handover. This is a quick-paced and rewarding role that combines customer service, coordination and problem-solving.

Key Responsibilities
Deliver exceptional customer service and create a positive customer experience
Manage service bookings and repair appointments - Multi task.
Prepare repair orders and coordinate workshop activities
Keep customers informed throughout the repair process
Provide service estimates and explain recommended repairs
Liaise with technicians, parts and management teams
Conduct vehicle handovers and explain completed work




Identify opportunities to enhance customer service and workshop efficiency

About You
Has experience in a Service Advisor or customer-facing role
Enjoys building relationships and delivering outstanding customer service
Has solid organisational and time management skills
Communicates confidently with customers and internal stakeholders
Works well in a team environment for goal achievement
Enjoys working within the automotive industry
Is professional, reliable and well presented
Has robust computer skills and can manage multiple priorities
Experience with Era Power will be highly regarded
Holds a current Driver's Licence and can obtain a National Police Check
Wants to move from Senior technician / Workshop controller to Service advisor

What's on Offer?
Ongoing training and development
Supportive team culture and robust management support
Stable, full time opportunity within a respected dealership.
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📌 Service Advisor Broken Hill
🏢 Silver City Motors
📍 Broken Hill