The IT Support Technician is responsible for providing day-to-day technical support and assistance to employees across the business, ensuring the effective operation, maintenance and administration of the company's IT systems, hardware and software.

The position will primarily focus on Level 1 / 2 support, troubleshooting technical issues, maintaining company devices, administering user accounts and assisting with the management of the organisation's IT infrastructure.

The successful applicant will be a motivated and technically minded individual with a solid willingness to learn, develop their IT knowledge and provide reliable technical support to employees across both office and site-based operations.

Key Responsibilities
Respond to and resolve helpdesk tickets and support requests via in-person, phone, and remote
Diagnose and document technical issues, solutions, and configurations in the knowledge base
Set up, configure, and maintain computers, printers, iPads, and other peripherals




Manage asset inventory and track equipment lifecycle
Install, update, and troubleshoot operating systems and applications
Manage and track software licenses
Deploy and manage devices using MDM platforms (e.g. Microsoft Intune)
Troubleshoot network issues including Wi-Fi, LAN, VPN, and remote access problems
Maintain accurate records of incidents, changes, and system configurations
Liaise with third-party vendors for hardware, software, and license procurement

Skills
Transparent communication with non-technical users
Problem-solving and analytical thinking
Time management and ability to prioritise multiple requests
Patience and a robust customer service approach
Microsoft 365 and related cloud services
Active Directory / Entra ID (user and group management)
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📌 It Support Technician Sydney
🏢 BKH Group
📍 Sydney