Concentrix on the Gold Coast is seeking a Senior Contact Centre Lead to drive customer experience and performance across multiple teams. You will lead leaders, coach staff, and oversee end-to-end operations with a focus on service delivery, productivity and client outcomes.
You will steer workforce planning, monitor key metrics, and build solid client partnerships while ensuring compliance and staff wellbeing in a rapid-paced setting.
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📌 Senior Contact Centre Leader Elevate Cx & Team Growth City Of Gold Coast
🏢 Concentrix
📍 City of Gold Coast
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