Gemini Court Holiday Apartments |
Part-time, rotating roster including Saturdays and Sundays
Hospitality Industry (General) Award, Front Office Grade 2
Gemini Court Holiday Apartments |
Part time, rotating roster including Saturdays and Sundays
Hospitality Industry (General) Award, Front Office Grade 2
About us
Our Gold Coast beachside resort boasts spacious, tastefully decorated 1 , 2 , 2.5 & 4 bedroom (Penthouse) self-contained apartment accommodation in iconic Burleigh Heads, with spectacular coastal views from Burleigh Heads all the way north to Surfers Paradise.
The role
You’ll be the first face guests see and their main point of contact during their stay. Some shifts you’ll be running reception on your own, so you need to be confident, organised and able to solve problems as they come up.
Key responsibilities
Check guests in and out quickly and warmly, and take payments and bonds
Handle reservations by phone, email and walk-in, and manage bookings coming in from online travel agents (OTAs)
Answer guest questions and recommend local attractions, dining and transport
Resolve guest issues and complaints, and elevate when needed
Coordinate with housekeeping on room readiness, late checkouts and early arrivals
Log maintenance requests and follow up
Process end-of-shift reconciliations and handovers accurately
Keep reception presentable and the lobby tidy and be a support to the Resort Manager
About you
Previous front desk or reception experience in a hotel, resort or holiday apartments
Experience with a property management system (Resly experience favourable) is highly regarded
Warm, professional manner and clear communication, in person and on the phone
Calm under pressure, with a can-do attitude to guest problems
Positive attention to detail with cash handling, payments and bookings
Available to work weekends on a regular basis
Australian working rights
What we offer
Regular part-time hours with weekend penalty rates as per the Award, plus super
A supportive team at a property that’s recent to the group
Training on our systems and processes
Room to grow within a growing hospitality group
J-18808-Ljbffr
📌 Part Time Guest Service Agent City Of Gold Coast
🏢 Seabreeze Resorts
📍 City of Gold Coast
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