Gabba Central Apartments is a busy apartment hotel, located next to The Gabba and a short walk from Southbank entertainment district including QPAC, the Brisbane Convention Centre and some of the best restaurants, cafes and bars in Brisbane.

We are currently seeking a motivated and hands on part time Front Office Guest Services Agent to join our team.

In this role, you will be responsible for assisting in the day-to-day Front Office operations, liaising with Housekeeping, and ensuring the delivery of excellent service standards.

Key responsibilities of this role include:
Assisting in the Front Office daily operations
Assisting with guest enquiries via phone, email, or in person and making reservations and recommendations
Assisting with guest arrivals and departures, following set check-in / check-out procedures
Achieving guest satisfaction targets and exhibiting excellent customer service
Liaising with Housekeeping and Maintenance on a daily basis
Ensure public areas are clean and well presented with regular monitoring.

To be successful in this role you will have proven strong performance in hotel reception and customer service, as well as the following skills:




Proven experience in similar positions within a hotel Front Office setting
Self-motivated and a genuine passion for hospitality and customer service
Solid knowledge of all Rooms Division areas including Front Office, Reservations, Housekeeping, and Guest Services
Excellent communication skills and the ability to work closely with all hotel departments
Friendly, outgoing personality and a high standard of personal presentation
The ability to act without prior authority in all matters concerning the safety, security and well‑being of all hotel guests, patrons, and staff in the absence of management
The ability to work independently and as part of a team environment
Experience with RMS and Strata hotels is desired, but not essential.

Further to this experience, to be successful in this role, you will be available to work varied shifts from mornings to afternoons, including weekends and public holidays, as per our business demands.

This is a highly rewarding, sought after role offering the chance to work with industry professionals, a close-knit team, at a well-established property.
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📌 Guest Service Agent Brisbane
🏢 Gabba Central Apartments
📍 Brisbane