XPT Software Australia PTY Ltd, incorporated in 2016, is a Software Services company
XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
We have 120+technocrats in Australia working at our clientlocations.
XPT Software Australia is part of group companies which has globalpresence across India & Europe.
We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Description: We are seeking a highly capable and experienced IT Service Manager with a solid Service Management background and 15 years of experience tooversee, mature, and continuously improve the IT service management ecosystemfor one of our major clients based in Perth. This role provides end-to-endleadership across core ITSM functions including Incident & Major Incident Management, Problem Management, Change Enablement, Request Management,Knowledge Management,



Service Operations Governance, Monitoring & Event Management, and Service Performance Management.

You will act as the operational leader for IT service delivery, ensuringstability, reliability, stakeholder satisfaction, and continual serviceimprovement across business and technology teams. The role requires solid ITILexpertise, operational leadership experience, and hands-on familiarity withenterprise service management platforms such as Service Now. Service Nowadministration knowledge is advantageous but not mandatory.

This position requires a service-oriented leader with excellent communicationskills, the ability to influence across multi-vendor settings, and apassion for driving operational excellence and business value.

📌 It Service Manager New South Wales
🏢 XPT Software
📍 New South Wales