This diverse role includes providing exceptional customer service over the phone and in person. You'll be the first point of contact for our clients, helping to ensure the smooth day-to-day operation of our busy clinic.
Key Responsibilities:
Answer incoming calls and respond to client enquiries professionally.
Book, confirm, reschedule and manage appointments.
Make outbound calls to follow up enquiries, confirm bookings and encourage rebooking where appropriate.
Welcome clients, manage check-ins and provide a positive reception experience.
Maintain accurate client records and appointment schedules.
Manage emails and general administrative tasks.
Assist with payment processing and other reception duties.
Liaise with clinical staff to ensure efficient daily operations.
Maintain client confidentiality and a professional clinic environment.
About You:
Excellent communication and customer service skills
Friendly, professional, and well-presented
Customer Service / Reception
Confident using computers and booking systems
Solid organisational and multitasking abilities
Able to remain calm and efficient in a busy clinic workplace
Previous reception or customer service experience is preferred but not essential
If you enjoy helping people, have a positive attitude, and thrive in a busy environment, we'd love to hear from you.
J-18808-Ljbffr
📌 Customer Service City Of Gold Coast
🏢 seek.com.au
📍 City of Gold Coast
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