Melbourne Water is seeking a Customer Complaints Coordinator to coordinate complex and escalated customer complaints across Melbourne Water. The role functions as a central point of contact, collaborating with customers, internal teams and stakeholders to ensure issues are managed fairly and professionally within the required timeframes.
A core part of the role is to use feedback to identify recurring issues, improve service quality, and support better outcomes for customers and the business.
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📌 Customer Complaints & Experience Coordinator Melbourne (Australia)
🏢 Melbourne Water
📍 Australia
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