Hybrid role with autonomy and case ownership
Mission-led work supporting older Australians
Permanent or 6-month FTC options available

The chance

Join a purpose-driven, values-led organisation in the aged care and community services space, supporting customers to get back on track with their accounts in a respectful, human way. Due to growth, there are multiple Collections Officer opportunities available, including a permanent position and a 6-month fixed-term contract, ideal for someone who enjoys phone-based engagement, negotiation, and practical problem-solving.

What’s in it for you:
Choice of a permanent role or a 6-month fixed-term contract (FTC)
Permanent role includes a total package remuneration structure
Hybrid working arrangement with trust and autonomy around your workload
Meaningful work in a mission-led sector with genuine community impact
Explicit success measures (contact activity, payment plan outcomes, case accuracy)
Training and onboarding to get you confident with systems, processes, and structures
Opportunity to grow into broader responsibilities or more senior collections work over time

About the role:
Make consistent outbound calls to customers/representatives to discuss overdue accounts within community &aged; care sectors.




Negotiate realistic payment plans and clearly document outcomes in the system
Manage a debtor caseload with follow-up schedules, accuracy, and momentum
Partner with internal teams to resolve disputes and validate charges
Maintain debtor files, notes, and reporting aligned to team procedures and KPIs
Prepare for and attend local site visits to support engagement and resolution
Support occasional interstate travel (around once or twice per year, ~3 days)
Contribute to a steady, supportive team rhythm with check-ins and progress updates

About you:
Comfortable making high-volume outbound calls every day (phone-first role)
Proven resilience and calm communication with upset or confrontational callers
Experience in collections, contact centre, customer service, or similar phone-based roles
Confident negotiating and influencing to reach workable payment arrangements
Empathetic, patient approach—able to balance outcomes with respect and care
Solid admin accuracy with follow-ups, case notes, and process-led work
Competent with Microsoft 365 (especially Outlook and Excel) and quick to learn systems
Available for local site visits and occasional interstate travel as required
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📌 Collections Officer Brisbane
🏢 Talentpath Recruitment
📍 Brisbane