Monash IVF Group are leading the future of reproductive care
At Monash IVF Group we're trying to change the way society thinks and acts in relation to their fertility.
We're removing stigmas, empowering people to make better decisions and to take action earlier.
Ultimately, we are trying to improve everyone's chance of having a family.
The reality is, we know starting a family isn't always easy.
It can take real bravery by our patients, and a lot of empathy and support from our Monash IVF Team.
That's why it's so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference.
If this sounds like you, read on.
Role with unique responsibilities
As aPatient Services Coordinator, you will be the first point of contact for patients attending ourBuderim Clinic, locatedat Buderim Private Hospital.
Through your exceptional customer service, attention to detail, and compassionate approach, you will play an important role in creating a positive patient experience at every stage of their journey.
This is apermanent part-time position, working20 hours per week across Monday, Tuesday, Thursday and Friday.
Flexible working hours are available, with school hours preferred.
Additional hours will be offered for leave coverage.
Some of your key responsibilities will include:
Delivering high-quality administrative support to patients and internal/external stakeholders
Ensuring an outstanding patient experience at every interaction
Managing patient appointments and clinic schedules
Triaging incoming calls and emails
Maintaining accurate patient data within management systems
Preparing financial quotes and discussing treatment costs with patients
Processing medical billing in line with clinic requirements
About You
You are a compassionate, organised, and detail-oriented professional who thrives in a busy healthcare environment.
Ideally, you will have:




Experience managing a busy switchboard or high-volume phone enquiries in a professional environment
Solid Microsoft Office skills and confidence learning new systems
Knowledge of medical terminology (desirable)
Exceptional written, verbal and interpersonal communication skills, with a compassionate and professional approach to patient care.
Exceptional attention to detail and accuracy
The ability to manage competing priorities in a fast-paced environment
A collaborative approach and willingness to work within a multidisciplinary team
The ability to apply our patient-centric 5E principles: Empathy, Entrust, Engage, Empower and Expectation
Why work for us?
At Monash IVF Group, we are more than just a workplace —we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility.
Our state-of-the-art facilities provide an inspiring environment where cutting edge technology meets compassionate care.
We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career.
Monash IVF Group values each and every one of our employees
Leading the evolution of care means caring for our people.
We ensure all employees feel included, supported and valued.
Being part of the Monash IVF Group gives you access to many benefits, including the following:
A Learning & Development Framework that supports your professional development
Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
Discounts on MIVFG fertility and ultrasound services
Paid Parental and Partners Leave
Access to Fitness Passport Gym Membership
Celebrate successes through our Internal Recognition Program.
Benefit from our Employee Referral Program when you bring outstanding talent onboard.
All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.
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📌 Patient Services Coordinator (Melbourne)
🏢 Monash IVF Group
📍 Melbourne