Integrated Disability Support Services – Bundaberg Central QLD
Groups Participant Liaison Officer, Full TimeIntegrated Disability Support Services (IDSS) | Bundaberg, QLD
Make a difference where it really counts
Integrated Disability Support Services is seeking a passionate and capable Groups Participant Liaison Officer (PLO) to oversee our Groups program at the Bundaberg Hub.
This is a full-time role for someone who enjoys working with people, building robust relationships and helping ensure participants receive high quality, individualised support.
While our Group Facilitators lead the day to day delivery of programs, you'll provide oversight of our NDIS group programs, support the Group Facilitators and Lifestyle Mentors, and manage a caseload of participants who access both group and direct supports.
As a PLO, you'll play a key role in connecting participants, families, support teams and IDSS management.
You'll work across both our Groups team and the wider PLO team, helping make sure supports are working well, keeping participant goals front and centre, and giving our Lifestyle Mentors the guidance and support they need to deliver great outcomes.
The role is designed to help the people we support live their best lives by encouraging independence, community participation and meaningful progress toward their individual goals.
We're always improving the way we work, so you'll have a real say in how things get done.
What you'll be doing
You'll work closely with participants, families, guardians, advocates, stakeholders, Group Facilitators, Lifestyle Mentors and our internal teams.
Your responsibilities will include:
Overseeing our NDIS group programs to make sure they're safe, well run and focused on participant goals
Leading and supporting our Group Facilitators




Working alongside our Group Facilitators and the wider PLO team to keep supports consistent
Managing a caseload of participants across group and direct supports
Building positive relationships with participants, families and team members
Monitoring participant outcomes and ensuring supports align with individual goals
Building and maintaining Lifestyle Mentor rosters, supporting roster changes and making effective use of available resources
Completing participant documentation, reporting, administration and data entry
Ensuring participant files and documentation are accurate and current
Coordinating communication between participants, families, Lifestyle Mentors and other stakeholders
Keeping families and stakeholders informed and involved
Coaching and mentoring Lifestyle Mentors to deliver high quality supports
Working collaboratively with HR to ensure support teams have the right skills, qualifications and behaviours
Supporting the planning and delivery of innovative, individualised services
Maintaining compliance with NDIS requirements and the IDSS Code of Conduct
About you
We're looking for someone who can combine strong people skills with organisation, initiative and sound judgement.
You'll ideally bring:
Experience working within disability, community services or a similar workplace
Experience coordinating supports, managing a caseload or overseeing programs




Experience leading or supervising a small team
Excellent verbal and written communication skills
Strong organisational skills and the ability to meet deadlines
Confidence communicating with participants, families, stakeholders and support teams
The ability to build rapport and positive working relationships
Knowledge of the NDIS, relevant legislation and the Quality and Safeguards Framework
Strong skills in Microsoft Word, Excel and other digital systems, with the confidence to learn new platforms quickly
An innovative mindset and a genuine interest in finding better ways of working
A positive and adaptable approach to change
A calm, level headed approach, especially when things change at short notice or pressure builds
A practical, solutions-focused approach and willingness to jump in where needed
A Certificate III in Disability or Individual Support is preferred but not essential.
At IDSS, our work is about much more than delivering supports.
Our vision is to build independence, empower resilience and strengthen community connections for vulnerable members of our community.
We value Purpose, Opportunity and Passion, and we want our team members to feel that their work genuinely contributes to lasting change.
You'll be joining a passionate, committed team where good ideas are encouraged, relationships matter and no two days are exactly the same.
The important bits
Position: Groups Participant Liaison Officer Employment: Full Time Location: IDSS Bundaberg Hub Reports to: Management Team
If you're passionate about supporting people to achieve meaningful outcomes and enjoy combining participant engagement, coordination and team leadership, we'd love to hear from you.
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📌 Groups Participant Liaison Officer (Bundaberg Central)
🏢 Integrated Disability Support Services
📍 Bundaberg Central