07 Nov
|
Australian Financial Complaints Authority
|
Melbourne
07 Nov
Australian Financial Complaints Authority
Melbourne
AFCA is seeking a Senior Dispute Resolution Specialist in Melbourne to investigate and resolve complex scam complaints, including multi‐party matters.
You will design whole‐complaint strategies, negotiate settlements, and prepare decision‐ready briefs for timely outcomes.
This role emphasises trauma‐informed, human‐centred engagement with consumers, mentoring colleagues, and efficiently handling sensitive information within AFCA's guidelines.
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📌 Hybrid Senior Dispute Resolution Specialist – Scam Expertise (Melbourne)
🏢 Australian Financial Complaints Authority
📍 Melbourne