Invotec Solutions is a Melbourne-based managed IT services provider with 25+ years supporting businesses and schools across Victoria.
We're ISO ***** certified, an Apple Education Reseller and a Google Chromebook partner, and we're trusted by some of Victoria's leading schools.
Our job is to keep technology working so teachers can teach, students can learn and admin teams can get on with it.
Our local technicians get on site when it matters.
About us
Invotec Solutions is a Melbourne-based managed IT services provider with 25+ years supporting businesses and schools across Victoria.
We're ISO ***** certified, an Apple Education Reseller and a Google Chromebook partner, and we're trusted by some of Victoria's leading schools.
Our job is to keep technology working so teachers can teach, students can learn and admin teams can get on with it.
Our local technicians get on site when it matters.
The role
We're looking for a hands-on, customer-focused IT Technician to join our Field Services team in Cheltenham.
You'll be our face on site, supporting staff and students across classrooms, offices and shared spaces - often when a lesson is waiting on you.
You'll be:
Supporting laptops, desktops and tablets
Keeping classroom tech running, including projectors, AV and interactive displays
Troubleshooting network and connectivity issues




Resolving incidents and service requests on site
Keeping teachers and admin staff in the loop on incidents, changes and planned outages
Working with our service desk and escalation teams
Documenting site equipment and processes
About you
You're a capable technician who's comfortable in front of customers.
You can explain a technical problem in plain English to people who've never worked in a corporate IT environment, and you care about good documentation.
You'll bring:
12+ months in a similar role, ideally in managed services
Windows 11 and Apple (macOS, iOS) experience
Windows Server, Active Directory and Group Policy knowledge
Microsoft 365 experience: Exchange Online, Teams, SharePoint and OneDrive
Basic network support skills: WAN/LAN, routers, firewalls and security
Strong written and verbal communication
Bonus points for:
ITIL and customer service fundamentals
ConnectWise Manage or similar PSA tools
MDM experience, especially JAMF and Intune
Why Invotec
Steady, full time work in the education sector
Different sites, people and problems every day
A service desk and escalation team behind you
Hands-on exposure to Microsoft, Apple, networking and MDM
A clear path beyond L1
Ready to go?
#J-*****-Ljbffr

📌 Field Services It Technician (Melbourne)
🏢 GuidedHR
📍 Melbourne