Your Lovisa Chance
Are you the type of IT professional who refuses to settle for a quick fix and wants to understand the why behind every issue?
At Lovisa, we're looking for a hands‐on IT Support Engineer to help keep our global retail operations running smoothly.
This role goes beyond ticket management.
You'll take ownership of complex technical issues, identify root causes, implement lasting solutions and contribute to improving the technology experience across our stores, offices and distribution centres worldwide.
If you enjoy solving problems, working across a broad technology landscape and making a visible impact in a fast‐paced retail environment, we'd love to hear from you.
About The Role
As a key member of our IT team, you'll provide Level 2 support across our global business and work with a wide range of technologies including:
Microsoft 365, Active Directory and Entra ID
Windows devices and endpoint management
Retail Point‐of‐Sale (POS) systems and peripherals
EFTPOS and payment terminal connectivity
LAN, WAN, Wi‐Fi and ISP services
Mobile devices and MDM solutions
Store technology, networking and infrastructure
You'll also:
Own incidents from investigation through to resolution
Perform structured troubleshooting and root cause analysis
Partner with vendors, service providers and technical teams




Support new store openings, relocations and refurbishments
Contribute to IT projects and continuous improvement initiatives
Help improve reliability, performance and operational efficiency across our technology environment
About you
3+ years' experience in IT Support, Infrastructure Support, Systems Support or a similar role
Robust experience supporting Microsoft 365, Active Directory and Entra ID
Solid troubleshooting skills across Windows, networking and endpoint technologies
Experience working with POS systems, payment terminals or retail technology
Robust understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi‐Fi and internet connectivity
Excellent problem‐solving skills and a proactive mindset
The ability to communicate technical concepts clearly to both technical and non‐technical stakeholders
Bonus Points For Experience With
Microsoft Intune and Mobile Device Management
Cisco or Meraki networking technologies
Multi‐site retail environments
Warehouse or distribution centre technology
ITIL practices and certifications
You Are
Naturally curious and love solving complex problems
Comfortable taking ownership and seeing issues through to completion
#J-*****-Ljbffr

📌 It Support Engineer (Melbourne)
🏢 Lovisa
📍 Melbourne