D365 Application Support & Master Data Analyst
We're looking for a practical, service-focusedD365 Application Support & Master Data Analystto join our Global IT team in Melbourne on a two-year fixed-term contract.
This is a hands-on role sitting at the front line of our Microsoft Dynamics 365 Finance & Operations environment.
Day to day, you'll help users troubleshoot system and process issues, manage approved master data changes and keep an eye on EDI transactions, making sure problems are either resolved quickly or escalated with the right information.
You'll work across teams including Finance, Sales, Customer Service, Supply Chain and Operations, so this role will suit someone who enjoys combining systems knowledge with genuine business support rather than disappearing into a purely technical IT role.
The role:
Be a first point of contact for day-to-day D365 incidents, requests and user queries
Troubleshoot routine system, transaction and process issues and coordinate escalation of more complex problems
Manage approved master data updates across areas such as products, customers, vendors and pricing
Monitor data quality and help resolve duplicate, incomplete or inconsistent information
Monitor EDI transactions and investigate failed, delayed or rejected activity
Support testing, system releases and new solutions as they move into business-as-usual
Develop practical user guides, process documentation and knowledge articles
Help users understand system processes and reduce recurring issues and workarounds
The successful candidate should have:
Experience supporting Microsoft Dynamics 365 Finance & Operations or a comparable ERP
Previous application support and business-user troubleshooting experience
Experience working with ERP master data and data-quality processes
Understanding of business processes across areas such as sales, purchasing, inventory, pricing, customers or vendors




Strong problem-solving skills and the ability to investigate an issue before escalating it
Clear communication and documentation skills
Exposure to EDI, IT service-management platforms, UAT or system releases will be highly regarded
Exposure to Power BI, Power Platform, Azure DevOps or Microsoft 365 would also be advantageous
Benefits & Culture
GALE Safe - Focused safety culture and practices
Supportive leadership and connected team setting
Opportunities for professional learning and development
Braeside location with modern facilities and onsite parking
Versatile working supported
Paid Parental Leave Program
Access to comprehensive Employee Assistance Program (EAP) and Wellbeing support
Novated Leasing
Staff product discounts
About GALE Pacific:
GALE Pacific is a public company (ASX: GAP) and employs over 600 people around the globe, operating in Australia, China, the United States, Europe and the Middle East.
The opportunities for growth are endless.
GALE Pacific has grown from its base in high quality polymer shade fabrics to be a marketer of products that enhance your home lifestyle and deliver smart and practical solutions across a broad range of domestic and commercial applications.
TheCancer Councilhas recently endorsed our core range of products, providing a trusted validation our products can aid in the protection against the harmful effects of the sun.
GALE Pacific is an equal opportunity employer.
All employment is decided on the basis of qualifications, merit and business need, not personal or protected attributes.
We welcome applications from all cultural backgrounds and experiences.
Please advise our team if you require assistance throughout the recruitment process.
As part of our recruitment process, candidates may be asked to complete online psychometric testing, medical assessments (including Alcohol & Other Drug) and onsite / virtual interviews.
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📌 Application Support & Master Data Analyst (Melbourne)
🏢 GALE PACIFIC
📍 Melbourne