Ashcare is seeking a dedicated and compassionateCase Managerto join our team in Thornbury, VIC.
This is a full-time position that plays a vital role in our mission to provide high-quality support services to aged care clients.
As a Case Manager, you will be instrumental in coordinating individualised care plans, ensuring our clients receive the support they need to maintain independence and improve their quality of life.
This role is essential to our operations and directly impacts the wellbeing of the people we serve.
Key responsibilities
Conduct comprehensive assessments of client needs, goals and circumstances to develop individualised support plans
Coordinate and monitor the delivery of care services, ensuring clients receive appropriate and timely support
Maintain regular contact with clients to review progress, adjust care plans as needed and respond to changing circumstances
Liaise with healthcare professionals, family members and service providers to ensure coordinated and holistic care
Advocate on behalf of clients to ensure their rights, preferences and dignity are respected and upheld
Maintain comprehensive and accurate case notes and documentation in compliance with regulatory requirements
Identify and address emerging support needs, risks and safeguarding concerns promptly
Support clients to access community resources, social activities and employment opportunities where appropriate
Contribute to team meetings and participate in continuing professional development activities
What we're looking for
Relevant qualifications such as a Certificate III or IV in Aged Care, Disability Support, Community Services or a related field, or equivalent experience
Demonstrated experience working in aged care, disability support or community services, preferably in a case management or care coordination role
Strong interpersonal and communication skills with the ability to build trusting relationships with clients, families and colleagues




Excellent organisational skills and the ability to manage multiple cases and priorities effectively
Ability to work compassionately with vulnerable clients and respond sensitively to complex and challenging situations
Proficiency in using computer systems and software to maintain records and manage information securely
Valid driver's licence and access to reliable transport, as travel to client homes may be required
Working With Children Check (WWCC) or willingness to obtain one
A commitment to safeguarding principles and best practice in aged and disability support
Ability to work both independently and as part of a collaborative team
What we offer
At Ashcare, we are committed to supporting the wellbeing and professional development of our team members.
We offer a range of benefits including competitive remuneration, access to professional development and training opportunities to enhance your skills and career progression.
We promote a supportive work environment where your contributions are valued and recognised.
We also provide versatile working arrangements where possible, staff wellbeing support, and the opportunity to make a meaningful difference in the lives of our clients every day.
We are an equal opportunity employer and welcome applications from people of all backgrounds.
About us
Ashcare is a leading provider of aged and disability support services in the community, committed to delivering compassionate, person‐centred care that enables clients to live with dignity, independence and quality of life.
We work with a diverse range of clients, supporting them to achieve their goals and remain engaged in their communities.
Our team is dedicated to providing high‐quality, responsive support services that respect individual preferences and promote client autonomy.
We value integrity, compassion, collaboration and excellence in all that we do, and we strive to create a workplace culture where our staff feel supported, valued and empowered to deliver outstanding outcomes for our clients.
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📌 Case Manager (Melbourne)
🏢 Ashcare
📍 Melbourne