The Customer Services Officer is the face of the Centres and plays an important role in ensuring our members and patrons receive exceptional customer services in an environment where they can Play, Train and Perform.
Exceptional customer service ability, with the ability to problem solve and communicate effectively to customers
Strong sales and customer service background preferable in the fitness industry
Previous experience working in a team environment and foster a positive & professional culture
Proficient computer skills - Microsoft Office - Outlook, Word, and Excel
Experience with handling cash, point of sale and EFTPOS transactions
Flexibility to pick up extra shifts as they arise when required.
You must be reliable and able to work autonomously.
Have a willingness to support others, work cooperatively as part of a team and be adaptable
Be self-motivated with excellent personal presentation and a positive and professional attitude
Must have a pro-active attitude
Attention to detail and accurate data entry skills
Must be reliable, responsible & punctual
Willingness to learn and ability to communicate effectively
Ability to work in a diverse environment
Work well under pressure
Qualifications
Current National Police and Working with Children Checks
Current Provide First Aid and CPR Certification
Opportunities available to advance your career
Access to all centre facilities as part of employment
Access to employee Health & Wellness Programs
Employee discounts on products
Employee Assistance Program offering counselling and support services.
Complimentary annual flu shots.
SSALC/Y Aquatic is committed to child safety.
All applicants undergo reference checks, a Working With Children Check, Criminal Check and completion of a Medical Declaration form.
YMCA Aquatic and Event Services are proud to be a **** Circle Back Initiative Employer,



we commit to respond to every applicant.
Be the voice of Northline and help keep freight, customers and communities moving.
As aCustomer Service Officer, you'll be one of the first points of contact for our customers, playing an important role in delivering a positive customer experience.
From organising collections and providing quotes to answering freight enquiries and keeping customers informed, you'll help ensure every interaction is handled with care, confidence and professionalism.
We currently have aCasual opportunity available, working Monday to Friday, with flexibility required to work shifts between7:30am and 6:00pm.
Whether you're coming from a call centre, hospitality, retail or another customer‐focused environment, this could be the perfect opportunity to bring your people skills into the freight and logistics industry and build a career with a business that values development and promotes from within.
Be a friendly and professional first point of contact for inbound customer enquiries.
Keep customers and teammates updated on freight movements and enquiries through inbound and outbound calls.
Assist customers by connecting with the right teams to find timely solutions.
Respond to customer email enquiries accurately and efficiently.
Proactively communicate delays and updates, ensuring customers remain informed.
Build strong, positive relationships with customers and teammates across our local and interstate network.




Take ownership of enquiries and work collaboratively to deliver a great customer experience.
What you'll bring
Previous experience in customer service, call centres, hospitality, retail or a similar customer‐focused environment.
Strong written and verbal communication skills.
A natural ability to build rapport and develop positive working relationships.
A collaborative approach and willingness to support your teammates.
Robust attention to detail and accurate data entry and typing skills.
The ability to prioritise, problem‐solve and keep things moving in a fast‐paced environment.
Confidence communicating with a range of customers and stakeholders.
Strong negotiation and problem‐solving skills.
Why Northline?
At Northline, we believe great careers are built by giving our people the opportunity to learn, grow and be recognised for what they bring to the team.
When you join us, you'll have access to:
Career growth and development:We invest in our people through learning, training and development opportunities, with a strong focus on promoting from within.
Employee recognition:Programs that celebrate the contribution our teammates make to Northline every day.
Wellbeing support:Access to our Employee Assistance Program when you or your family need additional support.
Team connection:Regular team‐building activities and opportunities to connect with your teammates.
Everyday savings:Discounts across travel, fitness and health, entertainment, sport, banking, automotive, gifts and more.
A growing industry:Build your career within the dynamic freight and logistics sector and become part of an established national network.
Ready to make your next career move?
If you're passionate about helping people, enjoy solving problems and are
#J-*****-Ljbffr

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