Australia — International Student Market
822K inbound students *****) +10%
1. China 168K
2. India 128K
3. Nepal 57K
4. Vietnam 33K
5. Malaysia 26K
3 international branch campuses in Australia
OVERVIEW A growing higher education provider in Brisbane South is seeking a casual Student Support Administrator to join a supportive and friendly team.
This role involves providing customer support to students, including international students, while also assisting with administrative duties for the Campus Director.
The position is offered on a casual basis for three days per week with an immediate start.
Key responsibilities
Deliver excellent customer service to students in person, by phone and by email
Assist international students with enquiries about enrolment, timetables, fees and general student matters
Answer phone calls and respond to the student support inbox in a timely manner
Follow up outstanding tuition fees and payment plans
Manage and maintain accurate student files and records
Update student information in the student management system
Support orientation sessions and onboarding of new students
Help students with basic access to learning platforms and student email
Prepare student letters and correspondence
Assist with attendance and course progress tracking
Refer students to appropriate support services when required
Provide administrative support to the Campus Director
Book meetings, manage appointments and make calls
Assist with ad hoc administrative tasks
Help coordinate campus events and activities
Requirements
Customer-focused approach with a warm and professional manner
Reliable, punctual and committed work ethic
Ability to problem-solve and use initiative
Solid organisational skills and attention to detail
Strong written and verbal communication skills
Confidence using Microsoft Office including Outlook, Word and Excel
Experience in student services, education administration or customer service is highly regarded
Experience working with international students is an advantage
Ability to handle confidential information with discretion WHY THIS ROLE MATTERS Student support roles play an important part in helping students feel welcomed, informed and connected throughout their studies.
In higher education environments, strong administrative and customer service support can improve the student experience and help international students navigate enrolment, communication and campus processes more effectively.
Bonus: Application advice
Tailor your resume to highlight customer service, administrative and student support experience
Include examples of supporting students or handling enquiries in fast-paced environments
Demonstrate your communication skills clearly in your cover letter
Mention any experience working with international students or in higher education settings
Highlight your ability to manage confidential information and maintain accurate records
Be prepared to discuss your availability and ability to start immediately
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