Role Title:
Surety Underwriting Support Team Lead
Department
: Surety
Location
: Brisbane, Queensland, Australia
Type
: Permanent
Job Summary:
The Surety Underwriting Support Team Lead supervises Surety Underwriting Support staff to help maintain a balanced, profitable, and quality book of business.
The role coordinates and administers support functions across assigned Asia Pac Surety offices, develops and monitors operating and quality standards with management, and ensures compliance with regulatory requirements and internal policies.
The Team Lead supports hiring, training, employee development, and performance management and helps Underwriting Assistants build effective relationships with underwriting, internal service partners, agents, brokers, and external clients.
Job Responsibilities:
Supervise, develop, and coach Underwriting Assistants responsible for bond processing, global bond registration, contract bond requests, and administrative support functions.
Manage workflow distribution, work prioritization, productivity, and performance to support timely and accurate completion of operational activities.
Monitor operational, quality, and performance standards while supporting internal and external customer service objectives and reporting requirements.
Ensure adherence to established processes, procedures, policies, and quality standards, while identifying and implementing process and workflow improvements.
Perform and oversee bond processing transactions, reconciliation activities, and issue resolution to maintain operational accuracy and compliance.
Partner with leadership and stakeholders to support training, system utilization, operational consistency, and continuous improvement initiatives.
Monitor producer premium receivables, collaborate with agents and brokers as needed, and elevate collection concerns in accordance with company guidelines.
Support hiring, onboarding, coaching, employee development, performance evaluations, and growth opportunities planning.




Prepare, analyze, and distribute operational reports, performance metrics, compliance reporting, and management information to support business decisions.
Lead or participate in special projects, operational initiatives, and business improvement efforts that enhance service, efficiency, and organizational effectiveness.
Maintain compliance with regulatory requirements and internal policies.
Demonstrating behavior at all times in line with the Liberty core values.
Leadership, coaching, and employee development
Clear verbal and written communication
Stakeholder influence and relationship building
Sound judgment and independent decision-making
Analytical thinking, organization, and problem-solving
Managing multiple priorities in a fast-paced environment
Interpreting and applying policies, procedures, and operational guidelines
Driving results, operational consistency, and continuous improvement
Job Experience & Skills
Bachelor's degree or an equivalent combination of education and experience preferred.
Minimum of five years of leadership experience managing administrative or operational support teams, with progressive growth and Surety experience preferred.
Demonstrated ability to lead, develop, and evaluate high-performing teams, including employees located across multiple offices or regions.
Strong verbal and written communication skills, with the ability to convey information clearly, influence stakeholders, and build effective working relationships.
Ability to work independently, exercise sound judgment, and manage multiple priorities effectively in a fast-paced environment.
Advanced knowledge of interpreting and applying policies, procedures, and operational guidelines.
Proven analytical, organizational, and problem-solving skills, with a focus on results and continuous improvement.
Strong leadership, coaching, and employee development capabilities.
Willingness and ability to travel up to 5% as business needs require.
Fluent in English and the applicable local language.
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📌 Surety Underwriting Support Team Lead (Brisbane)
🏢 Liberty Specialty Markets
📍 Brisbane