In this role, you will provide
customer service and administrative support
to NDIS participants and Support Coordination team members, helping the business achieve its goals.
Your responsibilities will include managing participant enquiries, handling leads and CRM data, and overseeing invoicing and general administrative tasks.
This is a full-time permanent position based in Castle Hill.
Key Responsibilities
Respond to participant and stakeholder enquiries promptly and professionally
Manage leads and support conversion to active participants
Maintain accurate CRM records (Salesforce preferred)
Coordinate onboarding processes and stakeholder communication via phone and email
Process invoicing and billing accurately within required timeframes
Contribute to continuous improvement initiatives and quality service delivery
Participate in team meetings, training, and performance reviews
What We're Looking For
Qualifications in Administration/Business Support or relevant experience
Strong communication and stakeholder management skills
Excellent planning, organisational, and relationship-building abilities
Proficiency in Microsoft Office (especially Excel)
Experience with CRM systems (Salesforce highly regarded)
High level of self-motivation and attention to detail
Experience in Disability, Aged Care, Healthcare, or lived experience
About MyIntegra, Part of the APM Group
Since ****, MyIntegra has empowered people with disabilities by helping NDIS participants maximize their plans and access support services.




We provide Plan Management and Support Coordination services, using best-in-class tools and technologies across Australia.
As an NDIS-registered provider with ISO ****:**** certification, we align with National Disability Standards and are a member of Disability Intermediaries Australia (DIA).
MyIntegra is part of the APM Group, a global provider helping over 2 million people annually find employment, improve health and well-being, and participate in their communities.
Joining MyIntegra means accessing opportunities within a dynamic and growing global business.
Learn more at apm.net.au
We offer
Supporting people living with disabilities and their families is important work, and we want to ensure your contribution is recognized and rewarded!
When you join MyIntegra, you can expect a range of great advantages to support your career development and well-being, including:
A flexible, supportive, and friendly team environment
Ongoing training, career progression, and professional development opportunities
An attractive salary
Comprehensive Employee Assistance Program
Paid parental leave with top-up opportunities
Discounts at major retailers and an employee recognition program
MyIntegra embracesDIVERSITYand is an equal opportunity employer.
MyIntegra welcomes applications from candidates of diverse backgrounds, including Aboriginal and Torres Strait Islander people and People with disability are also encouraged to apply.
#J-*****-Ljbffr

📌 Administration Assistant (Sydney)
🏢 Apm. Australia
📍 Sydney