Senior Complaints & Investigations Officer
Victims of Crime Commissioner – Melbourne VIC
Lead investigations that help uphold the rights of victims of crime.
Guide a team through sensitive complaints and complex cases.
Use your skills in a role with hybrid work options.
Ongoing, full-time role earning 116,413 - $140,849 per year, plus super.
About us
The Victims of Crime Commissioner is an independent statutory officer who advocates for victims of crime in their dealings with the justice system and government agencies.
This means the Commissioner is not part of government or other agencies in the justice system.This means the Commissioner is not part of government or other agencies in the justice system.
What you will do
As senior complaints and investigations officer, you will lead reviews of complaints under the Victims' Charter.
You will help victims of crime raise concerns about justice agencies and support services.
You will:
leadfaircomplaint assessments and investigations, interview witnesses and review evidence
guide your team to providerespectfulsupport that recognises the effects of trauma
prepareclearinvestigation plans, reports and letters to support the Commissioner's work
improve complaint handling, manage workloads and buildstrongworking relationships with agencies
identifysystem-wideproblems and use complaint trends to help shape changes.
About you
You do not need a mandatory qualification for this role.
Your tertiary qualification in law or a related field would be well regarded.
You should also have:
experience managingadministrative investigationswith a focus on people's needs
skills in writing and editingclear reports and letters, working independently and with others
confidence usingcase managementand electronic document systems
people leadershipand problem-solving skills, ideally with experience supporting people affected by trauma.
Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply.
Learn more about our Aboriginal workforce strategy.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
IMPORTANT INFORMATION:
Child safe statement of commitment
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people.
We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality.
Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon.
We aim to foster a culturally secure, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
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