Guest Services Specialist
Bokarina and Mooloolaba, Sunshine Coast QLD | Front Office & Guest Services (Hospitality & Tourism) |Casual
$30-$34 per hour
About the Company
Alloggio is a short-term rental accommodation provider across Australia and New Zealand.
Our Beach Property team supports guests and holiday properties from a local office in Bokarina and Mooloolaba.
People enjoy working here because the team is growing, practical and guest-focused.
About the Role
Support guests throughout their stay and help keep holiday properties guest-ready.
You'll answer questions, coordinate issues and work with internal teams, working standard business hours with occasional weekend rotation.
Duties
Be the first point of contact for guests, providing friendly, professional and responsive support throughout their stay.
Manage guest enquiries and communications across phone, email, online chat and social media.
Assist with check-ins, check-outs, guest requests, booking enquiries and any concerns that may arise during their stay.
Proactively resolve guest issues and coordinate with relevant teams to ensure a smooth and positive guest experience.
Provide local recommendations,
property information and assistance to enhance each guest's stay.
Follow up with guests to ensure satisfaction and maintain high standards of customer service.
Skills & Experience
Guest services, hospitality or high-volume customer service experience
A calm, solutions-focused communication style
Strong organisation and attention to detail
Confidence using digital channels and current systems
Availability to work a rotating weekend shift roughly twice a month
Roster
Casual, 4 days a week
Standard business hours, 8:30am to 5pm
Weekend rotation approximately twice a month
Culture
People enjoy working in this team because every day is different, and the work directly shapes a guest's stay.
You'll join colleagues from diverse backgrounds who value practical support, problem-solving and a positive guest experience.
Full-time, stable roster with predictable business hours
Only two weekend shifts a month
Staff travel discounts
Career growth in hospitality and real estate
A fun, growing team
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