Group Customer Experience Leader: Ai, Automation & Strategy (Melbourne)

Group Customer Experience Leader: Ai, Automation & Strategy (Melbourne)

07 Nov
|
Austingroup
|
Melbourne

07 Nov

Austingroup

Melbourne

Austingroup is seeking a Group Customer Support Manager to elevate our customer support to a strategic CX capability across all brands.
You will lead a high-performing team, drive service excellence, and partner with stakeholders to implement improvements that deepen customer satisfaction.
You will shape omnichannel operations, manage KPIs, and oversee Zendesk and related technologies while driving automation and AI initiatives that boost efficiency and customer outcomes.
#J-*****-Ljbffr

📌 Group Customer Experience Leader: Ai, Automation & Strategy (Melbourne)
🏢 Austingroup
📍 Melbourne

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