The Inside Sales and Customer Service Specialist forEZ Concept is responsible for following up quotes, architects, researching projects, entering orders and managing customer enquiries.
KEY EFFECTIVENESS AREAS/RESPONSIBILITIES
Duties & Responsibilities
Main Activities:
A knowledge of the Door and Door Frame Industry would be preferable
Enter Orders into the Netsuite System.
Telemarketing to Potential Clients and Architects on theEZ Concept range
Working with customers on projects
Sending out samples to qualified prospects and architects
Enter leads and contacts intoNetSuite
Understand and maintain confidentiality relating to all business activities, especially relating to manufacturing details and customer/ supplier details.
Performance standards:
Work as a team with the Sales department to do whatever is needed.
Have great Phone and Communication Skills
Manage time in an effective manner.
Confidentiality is paramount.
SELECTION CRITERIA
Required Skills:
Advanced Computer Skills




Customer Service Oriented
Telemarketing Ability
Reasoning Ability
Ability to read, write, and comprehend instructions, correspondence & memos
Excellent interpersonal skills
Decision making skills
Attention to detail and high level of accuracy
Preferred skills:
Effective verbal and listening communication skills
Stress management skills
Time management skills
Oral Communication Skills
Written Communication Skills
Reading Skills
A Knowledge of Netsuite – Our ERP System
Personal Attributes:
The incumbent must maintain strict confidentiality in performing the duties of the 2nd shift Supervisor.
Must also demonstrate the following personal attributes:
To be honest and trustworthy
Be respectful
Possess cultural awareness and sensitivity
Be adaptable
Demonstrate sound work ethics
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📌 Ez Concept Inside Sales Representitive (Victoria)
🏢 Studco Building Systems
📍 Victoria